Client Services Executive
- Manchester
- Permanent
- £25,000 per annum
Client Services Executive
Are you passionate about delivering exceptional customer service? Whether you’re a law graduate eager to apply your skills in a legal environment or a seasoned customer service professional seeking a new challenge in an award-winning law firm, this is your opportunity to shine!
We are looking for a Client Services Executive to join a busy Client Services team in their Spinningfields, Manchester head office. This team serves as the crucial link between clients and legal departments across Manchester, Liverpool, and London, ensuring a seamless experience for all clients.
As the first point of contact for potential new clients, you’ll play a pivotal role in reflecting the firm’s values and delivering an impeccable onboarding process.
Key Responsibilities
- Provide outstanding support to clients across various channels, addressing legal enquiries with professionalism and empathy.
- Process client and enquiry information accurately using case management software.
- Liaise between clients and legal teams to ensure efficient handling of inquiries.
- Organise and prioritise workloads, maintaining a clear inbox at the end of each day.
- Assist with matter opening and Know Your Client (KYC) checks.
- Adapt to the dynamic needs of the team and business.
Essential Skills and Experience
- Exceptional communication skills, both verbal and written.
- Highly organised with the ability to prioritise tasks independently.
- Accuracy and attention to detail when recording and managing data.
- Proven ability to meet or exceed Key Performance Indicators (KPIs).
Desirable Skills
- Experience in a legal setting or a similar role.
- Familiarity with Proclaim case management software (training provided).
Why join this firm?
We offer a supportive and rewarding environment with opportunities for growth, as well as an excellent benefits package:
- Minimum of 25 days, plus Christmas closure.
- Employee Pension Scheme, interest-free travel/parking loans, and income protection.
- Private Medical Insurance (optional) and access to mental health support.
- Early finish one Friday a month and two days for charitable work annually.
- Open annual promotions process and training opportunities.
- Sports teams, hobby clubs, and various social events.
This is a fully office-based role, providing an excellent opportunity to immerse yourself in a dynamic and professional environment.