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    Service Desk - 1st / 2nd line support - Law Firm

  • Job type: Permanent
  • Sector: Legal IT
  • Location: Manchester, Greater Manchester
  • Salary: £20000 - £25000 per annum + flexible depending on experience
  • Date posted: 30/11/2017
  • Job reference: CMS030427'2002_1512034295

A top UK Law Firm based in Manchester is looking to recruit an IT Service Desk professional to join their continuously expanding IT Team.

There is a competitive salary on offer along with other benefits:

  • 25 days annual leave (+ bank holidays)
  • Flexible working
  • Private healthcare
  • Pension scheme
  • Bonus scheme

Your main responsibilities will be to provide 1st and 2nd line support for all users of the firm including call logging, user account administration, problem resolution and hardware / software trouble shooting and installation.

If you have experience dealing professionally with calls / emails received for IT Issues and managing them / escalating them when necessary, then I'd like to hear from you. You will gain exposure to legal software's and case management systems allowing you to develop your technical skills.

Responsibilities:

  • To build and set up new hardware and software as and when required
  • To assist in the development of the IT Department and development of systems such as the Intranet
  • Assist with infrastructure projects

It is essential you have a minimum of 2 years experience in IT Support / Service Desk preferably within a Legal environment. Exposure to ITIL would also be beneficial and communication skills are a must.

If you want to join one of the UK's top Law Firms and develop your technical skills, get in touch with Grace Bolton at Clayton Legal today or apply directly.

Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market, and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.

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