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    Technical Operations Manager - IT Consultancy - Preston

  • Job type: Permanent
  • Sector: Legal IT
  • Location: Preston, Lancashire
  • Salary: dependant on experience
  • Date posted: 18/05/2018
  • Job reference: 12457895_1526634517

The client:

My client is a reputable IT Consultancy that provides end2end consultancy, design, development, implementation and training services based in Preston is looking for a Technical Operations Manager to join their driven IT team. This company partners with companies to implement revolutionary solutions.

They have a set of highly skilled IT Professionals who encourage innovation and a customer-focused attitude.

You will be responsible for managing a team of engineers ensuring all members of the team provide a top-class service to clients. You will have the ability to act as the lead engineer for a small group of clients ensuring top service is always delivered.

The role includes but is not exclusive to:

As the operations manager, you will be responsible for a wide variety of things including technical support, client relationship management and line management.

  • Ensuring the help desk service provided by the company is efficient and effective
  • Where clients are experiencing problems, root causes are identified, and action is taken to resolve the immediate issue and prevent recurrence
  • Planning projects in detail, involving Gantt charts and critical path analysis
  • Working closely with the Technical Lead engineer ensuring the team have a good understanding of new technologies
  • Line management including reports, training & development, performance standards, timesheets, documentation, task lists, outlook calendars, management.
  • Monitoring workload and performance of each engineer
  • Carrying out 121's to help support staff achieve standards required

Your skills and experience:

  • Strong IT Knowledge and background (degree in IT OR equivalent)
  • Strong leadership skills and a good people manager
  • At least 3 years' experience in Line management in an IT Environment
  • Effective communicator and problem solver.

This is an excellent opportunity to join a growing and leading IT Consultancy based in the heart of Lancashire and develop your career. Contact Grace Bolton at Clayton Legal for more information on this role or apply to be immediately considered.

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