In today’s competitive legal market, hiring great talent is only half the battle. What really sets high-performing firms apart is what happens next, namely through effective onboarding.

A strong onboarding strategy does more than cover compliance. It not only builds confidence and embeds culture, but it also gives new legal professionals the structure and support they need to thrive from day one. When done right, onboarding helps new hires settle in, and more importantly, it sets the stage for long-term growth, development, and retention.

Now more than ever, legal professionals value early feedback, clear expectations, and a sense of progression. As a result, onboarding has become a crucial part of the employee experience – and often a make-or-break moment.

So, what does great onboarding actually look like in practice? And more to the point, how can your firm create a plan that delivers real, lasting impact?

Let’s take a closer look.

Orientation vs. Onboarding: What’s the Difference?

Orientation and onboarding may sound similar, but they serve very different purposes.

Orientation is usually a one-off event that introduces new starters to the basics – company policies, procedures, and the workplace environment. HR and leadership teams typically lead this, giving new employees a quick overview of what they need to know to get started.

Onboarding, by contrast, is a longer-term process that spans the entire journey from day one to full integration. When done right, it boosts engagement, strengthens your employer brand, and helps build a cohesive, productive team.

How to Build an Effective Onboarding Plan

Research shows that a structured onboarding process improves employee satisfaction, retention, and overall team success. In fact, it can increase retention by up to 92% and productivity by more than 70%.

There’s no one-size-fits-all approach, but these five steps are a solid foundation.

1. Choose the Right Onboarding Format

First, think about how you’ll deliver onboarding. Traditionally, it’s done in person through face-to-face meetings and training. But with one in four UK workers now following a hybrid pattern, your approach needs to reflect that.

Start by working out which parts of your onboarding can happen remotely and which really need that in-person touch. Don’t be afraid to ask new hires what they prefer – their input can help shape a more flexible and effective process.

2. Assign a Buddy

Onboarding isn’t just about ticking boxes. It’s about helping people feel supported – both professionally and personally.

Pairing each new hire with a buddy gives them someone they can go to with questions, concerns, or just for a casual chat. It might sound simple, but having that go-to person can make a big difference in how quickly someone feels at home.

Many firms encourage informal chats or regular video calls between buddies and new joiners. That said, choose whatever works best for your team to build a strong, supportive relationship from day one.

3. Keep the Communication Flowing

A culture of open, honest communication helps people feel safe, supported, and part of something bigger. Encourage team members to speak up about what they need, whether that’s training, feedback, or clarity on expectations.

Managers should hold regular one-to-ones to track progress and talk through any challenges. These sessions aren’t just about performance – they’re also a chance to explore development goals and offer encouragement.

It’s also important that employees know how success is measured and what great performance looks like.

4. Set Goals – and Keep Evolving Them

According to research by business consultancy, Korn Ferry, one in three employees leaves their job within the first six months. Another study found that 86% would switch roles even if it meant risking their CV. That tells us just how important early engagement really is.

Setting meaningful goals early on gives employees a sense of direction and purpose. Use one-to-ones to talk about strengths, development areas, and long-term career ambitions.

As your people grow, their goals should grow with them. Keep revisiting and adjusting those targets to reflect their progress – and make sure they know you’re invested in their future.

5. Prioritise Development from Day One

If you want to retain top legal talent, development needs to start early. Use onboarding to highlight opportunities for learning and growth, and explain what progression could look like over time.

Make it clear that you’re not just filling a role – you’re supporting a career. Regular check-ins help reinforce that message and keep development front of mind.

Final Thoughts

Hiring someone new is a big investment – of time, money, and team energy. So it’s worth making sure your onboarding process sets them up for long-term success, not just a smooth first week.

Finding the right fit is the first step. A specialist legal recruiter can help you identify candidates who align with your firm’s values and culture. They’ll also take the time to understand your goals – and those of the people they represent.

Many recruitment partners also offer added services like retained search, video profiling, or psychometric testing, helping you get a clearer picture of your next hire before they even walk through the door. It’s a great way to lay the groundwork for a successful onboarding experience.

About Clayton Legal

Clayton Legal has partnered with law firms nationwide since 1999. Over that time, we’ve built a trusted reputation for service and reliability. We’ve made over 5,000 placements—from partners to legal executives, solicitors to paralegals, and legal IT staff to practice managers.

If you’re building your legal team or looking for your next role, we can help. Call us on 01772 259 121 or email us here.