Business Analyst - IT

As a Business Analyst, you will be the vital link between the Business and IT, analysing and solving problems as part of the firms Product, Software and Solution Delivery life cycle.

Reporting to the DevOps Director, the key responsibilities of your role day-to-day will include:

• Liaising with business stakeholders, Product Owners and the IT team to enable effective analysis of processes, procedures and business challenges.
• Owning and developing relationship with Product Owners and third parties, working together to optimise and enhance features and integrations.
• Defining and mapping processes, including functional and non-functional requirements, enabling clear understanding and effective solution design. 
• Defining critical success factors including reporting and alerting requirements.
• Performing quality assurance, functional and user acceptance testing as required
• Monitoring and reporting on the ‘technology experiences’ within the firm, with a continual improvement mentality, applying structured techniques to investigate wants, needs, problems and opportunities.
• Redesigning business process models in order to reflect changes in working practice or deliver improvements.
• Undertaking requirements elicitation with stakeholders to identify business and user needs.
• Analysing, validating, prioritising and documenting functional and non-functional requirements for business situations, using relevant techniques.
• Identifying data requirements relating to business improvement.
• Assisting in the management and controlled change of requirements.
• Supporting the creation of data models to illustrate how data is represented within a business system.
• Identifying and analysing stakeholders impacted by a proposed change, understand their perspectives and assess how their interests are best managed.
• Assessing and documenting the drivers, costs, benefits and impacts of a proposed business change.

Essential Skills:

• Proven experience at the investigation and documentation of system requirements.
• Proven experience of product testing or user experience.
• Strong ability to create and maintain process documentation.
• Strong written and verbal communication skills including technical writing skills.
• Excellent research and analytical skills.
• Working knowledge of legal business process and procedures.
• Previous experience in Business/Systems Analysis or Quality Assurance.
• Ability to multitask effectively.
• Inquisitive nature and drive to learn and achieve.

Desirable Skills and Qualifications

• Knowledge of and ability to use Low Code/No Code platforms, such as the Microsoft Power Platform.
• A degree in either Computer Science, Business Studies, Business Administration or similar.
• CCBA or CBAP certification.