The COVID-19 outbreak has affected all sectors. Just how much of an impact it has had on the legal industry will not be ascertained for many months, but we can, however, expect some changes in the coming weeks and months.

The lockdown has caused an economic slow-down which experts are predicting will lead to a recession. Your practice will likely change in certain areas, as some specialisms lose custom, while others remain buoyant or expand.

Consequently, your role might look different as you return to work – but how?

In this blog, we look at the ways we can expect your legal career to change post-lockdown.

1. Increased Remote Working

Firstly, there is a good chance that if you have been working from home during the lockdown, you could be asked to continue doing so.

The efficiency with which many practices went fully digital has made employers aware of the benefits of this working model.

Some have found it easier than others, with a lack of working space or a proper home office set-up.

• Is your firm’s cloud-based software running smoothly or will it need to be improved if remote working is here for the long-term?
• Are you as productive remote working as you were in the office?

If you have enjoyed working from home, there might be a possibility for you to continue to do so either part or full-time. You might have to think about how this could impact your home life if you need to set up a permanent home office space or upgrade your technology.

Speaking of technology, let’s look at the importance of digital legal services in the post-lockdown legal arena.

2. Going Digital

Working from home has made many legal employees realise the importance of being able to connect with clients digitally.

Caroline Fox, Principal Attorney at CJFox Law PLLC, highlighted the importance of this recently, stating:

“Lawyers need to be up-to-date on technology, including secure forms of video communication. We need to know how to securely access documents and enable quick, efficient communication with our staff and clients.”

“New lawyers need to be taught how to mail certified letters, when and where to send important documents, how to send a fax (with or without a fax machine), and other seemingly “trivial” administrative tasks that are the backbone of the legal practice.”

If home working is going to a part of your longer-term plan, you must now think about how you need to change to be able to give 100% service consistently.

Keep your manager and Senior Partners updated as to where digital services need to be improved. Inform them of what is working well and if any of your digital services need updating, such as digital document signing software or investing in new video platforms.

3. Lockdown’s Impact on Family Law

The two-month lockdown has created a surge in some legal specialisms. Family law is one area which has seen a dramatic increase, with matters of divorce, childcare and domestic violence issues featuring heavily.

Forced living arrangements have brought family tensions to a head, with a reported increase in divorce rates in both China and America, with the UK expected to follow suit. Families who unfortunately find they can’t resolve their issues will be seeking legal advice in the weeks and months following lockdown.

If you specialise in family law, you can expect an increase in business. Are your team prepared? You might have to think about enlisting help from other departments (more on this later) or expanding your team to deal with the influx.

4. Employment Law Issues

Lawyers dealing with employment law will see a surge as we emerge fully from lockdown. Clients will be trying to navigate the economic slow-down and manage their employees.

With the highly changeable situation regarding temporary workers in some sectors, clients will need extra guidance in these areas. Many commercial organisations have hired staff on short contracts en-mass for the first time and made changes to permanent workers’ contracts – all of which come with their legal implications.

Additionally, with the inevitable redundancies in some sectors, this is predicted to lead to an increase in legal action with employees believing that they have been mistreated or let go illegally.

Additionally, there could be an increase in workplace disputes during the return to work over the coming months. There is already unease among some employees not wanting to return to work in regards to workplace safety and childcare issues.

The unusual situation we are in will likely create unprecedented lawsuits.

5. Slowed-Down Specialisms

As with every period of economic slow-down, law firms will see a reduction in some specialisms.

Conveyancing is one area expected to be affected. The two-month ban on house viewings and government guidance not to move unless it was necessary meant the residential housing sector came to a standstill.

Some firms are also reporting a decrease in activity across numerous sectors, as clients try to cut back on using legal services to cut costs in the short term. But this short-term cut back will only increase clients needing legal services in the longer-term.

A recent McKinsey report on the impact of COVID-19 on law firms highlighted that law firms historically weather downturns better than the overall economy.

It is important to remember that a natural dip in the market has not caused the recent economic problems; it has been a forced slow-down due to the virus. This means that if a vaccine is found, or when the majority of businesses are open again, the economy could rebound quickly.

Finally, we look at how specialisms will need to adapt to ensure the survival of the firm.

6. Cross-Functional Teams

Many Practices are finding that a solution to the coronavirus crisis is to put together cross-functional teams. This means working with members of your firm that you haven’t previously; it involves a big shift in the dynamic of your team and will include creating new working relationships and possibly working in unfamiliar territories.

We can’t be certain yet as to where the real opportunities will be, but in the next few months, it will become clear which specialisms and client types will be critical to your success.

What Next?

There is going to be a wide range of demand across many legal specialisms as we go forward. Opportunities will appear in different areas, and the future of your legal career might not be with your current employer.

If you would like a conversation about what opportunities are available to you right now in the emerging market, call us on 01772 259 121 or get in contact here.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help.  Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Professionals in every sector have to deal with some level of stress throughout their career, and the life of a busy legal employee is no different.

Whether you’re a Family Solicitor working on a particularly challenging case, or a Paralegal with an increasing number of claims to get through – stress affects us all.

But the added difficulties of COVID-19 has increased the chance of professionals succumbing to stress and has made life altogether more challenging.

And as April 2020 was Stress Awareness Month in the UK, I thought now was an appropriate time to support legal professionals in managing stress through the remainder of lockdown by sharing some helpful advice a mentor gave me in the previous challenging times of 2008 and 2009.

1. Planning Ahead

One of the best ways legal professionals can manage stress is to avoid overwhelm – and you can do this through careful planning.

Of course, there is a lot of uncertainty around what the future holds, but more specifically, how long things are going to take to get back to normal. The truth is, we can’t be sure how long this timeframe will be, but what we can do is to plan for things we do know.

It is likely that your calendar currently looks quite different from what it was pre-COVID-19. If you are still working on cases, are you working with a reduced amount? Or have the time frames been extended?

Things are changing rapidly right now, so flexible planning is needed to reduce stress. If a case is brought forward, extended or put on hold, you need to be able to factor this in as soon as you know. So keep in contact with any colleagues who are still working, clients and anyone else involved in cases as much as you possibly can – which brings me on to my next point.

2. Stay Connected

While working from home, it might feel as though some individuals who you usually have regular contact with have dropped off your radar.

This could be furloughed colleagues, associated insurers and your wider legal community in general. Feeling isolated can increase stress, just as feeling connected to a support network can reduce it.

Stay connected as much as you can to all of the people you usually interact with. This can be a combination of sending emails and personal messages to colleagues, attending webinars run by legal professionals and even commenting and interacting with your peers on LinkedIn.

3. Take Time Out

The change from our regular working lives to being contained at home has been a significant source of stress for some people.

If you’re still working on cases from home, the added pressure of trying to achieve the same results from an unusual or challenging environment can make even easy tasks seem overwhelming.

Perhaps you’re self-isolating with children, partners and pets with whom you have to contend with all while attempting to get your work done.

It is essential to take regular breaks and take time out if you start to feel as though things are getting on top of you. When we work from home, it can be easy for our work and home lives to merge, but it is essential to prevent this from happening.

Where possible, keep to your regular working hours. Unless it is necessary, don’t be tempted to jump on your laptop or make calls outside of your working hours – remember that downtime is key to preventing stress.

4. If You Are On Furlough

Furloughed legal employees can be susceptible to stress over the uncertainty of when you will return to work, and under what conditions. The additional concern about the reduction in your wages (if you’ve gone down to 80% pay) can exacerbate stress. A recent YouGov poll found that 55% of people are now worried about their families’ finances.

What furloughed employees should remember is that they’re not alone – more than 4 million UK employees have been furloughed. Experts predict that the government will ease the lockdown slowly throughout May, with a return to a new normal following in the weeks and months afterwards.

The following are what to do if you’re feeling stressed due to being furloughed –

• Reach out – there are plenty of schemes that have been put in place to help employees just like you, whether that’s contacting your bank about a reduction in your mortgage, or contacting your local authority to find out what other help is available to you.
• Keep track – create a budget and check your finances once a week to stay on track.
• Stay up to date with the news – the situation is changing rapidly at the moment, but staying in the know can help you feel in control.
• Keep in touch with your employer – they should be able to keep you regularly updated with the latest information regarding your furlough and your return to work.

Finally

The NHS has recognised that stress caused by the upheaval and worries associated with coronavirus is a significant problem. So much so that there is a dedicated section of their website which deals with coronavirus-related stress which you can read here.

If you’re a legal professional currently looking for employment, or are thinking about the future of your legal career – we can help with advice and job opportunities. Browse our current vacancies here, or get in touch with our team today to find out more.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999, and during that time has built up an excellent reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help.  Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

There can’t be many – if any – individuals left who haven’t in some way had their lives disrupted by Coronavirus, or COVID-19 as it’s also known.

Commercial organisations such as law firms are continuing to strive to keep up with the challenges the outbreak has presented. But as it spreads, many are finding their clients impacted by the virus, as well as the ability of their solicitors to carry out work. One London firm temporarily closed its office after a potential case of Coronavirus recently, and another international law firm has confirmed its employees will be working remotely wherever possible.

The problem for many law firms is that legal work requires a degree of team effort. And although many solicitors can do some of their work remotely, the usual pace will drop if teams are not together at the firm. Also, litigation, which requires a physical presence in court, is becoming increasingly hazardous – not only for the solicitors involved but their clients, the witnesses, experts, judges and court staff.

In light of this situation, what steps can your law firm take to minimise disruption?

In this article, I offer four simple strategies to help reduce the impact of Covid-19 on your law firm to ensure you mitigate risk, protect your employees and support your customers.

1. Nerve-Centre Management

In such unusual circumstances, when it’s easy to panic, a calm and focused leadership is crucial. Therefore, your first step should be to surround yourself with other senior partners or business managers who can help diffuse any panic. A thorough, clear action plan is critical to help you plan and execute strategies to manage the challenges going forward over the next few months.

The management team should be in alignment on the methods you are implementing to cope with challenges that may arise. Integration is paramount, and a transparent communication system between partners and the wider legal team is crucial to ensure not only employee buy-in but that your team continues to place trust in your leadership ability and understands the processes in the action plan.

2. Protect the Workforce

The safety of your employees is paramount. Therefore, strategies such as staggered work times and social distancing will help to keep your legal team healthy and stress-free. This will enable you to continue operating during the outbreak with as little disruption as possible.

You may wish to introduce additional, short term policies such as flexitime, initiate help for employees to work at home, and provide onsite guidelines for those still coming into the workplace.

Measures to consider include:

Remote Working

Where it is possible and practical, you may decide to encourage employees to work remotely, especially if they are in an at-risk group. Providing the necessary equipment, they will need such as laptops, cameras for online meetings and other work-related items will not only reduce the stress of individuals but will allow them to perform as well from their external base as they would in the office.

Be mindful to keep in touch regularly. In essence, this will allow you to monitor productivity but also, and as importantly, it will permit you to check up on the mental health of your employees and ensure they are not feeling isolated.

Additionally, providing a schedule of activity will help them focus and stay motivated. It will also serve to clarify responsibilities so that everyone knows what is expected of them.

Office Working

Ensure there are systems in place to minimise risk for your employees in the office. Discourage physical contact including handshaking, and provide hand gels, reminders about good handwashing practices and ensure surfaces such as door handles, handrails, tables and desks are disinfected regularly.

Postpone internal team meetings, or hold them virtually to minimise exposure.

Remember also to be sensitive to external factors over which your employees have no control. For example, as and when schools and nurseries close, there will be some inevitable flexibility required to enable parents to cope with childminding duties. Additionally, some older children coming home for the Easter holidays may not be able to return to university. So, understanding and empathy are called for, and it’s wise to have a contingency plan in place in case you find yourself short-staffed at any point.

3. External Engagement

Also of importance is external engagement – ensure you keep your stakeholders and clients safe by:

Minimising Face to Face Contact

Routine conversations between solicitors and clients can take place via Skype, Zoom or telephone calls to minimise direct contact.

Using Video Testimony

Currently, an emergency bill is about to be pushed through parliament here in the UK. This bill includes a provision that in several stages of a dispute, video testimony will be allowed in civil (and criminal) courts to minimise the current risk of contracting the virus.

Keeping in Touch

It’s also good practice to communicate with your customers regularly to keep them up to date. Fact-based updates and electronic (or paper-based) communications covering how to contact your firm, what to do if they have a case coming up and other relevant advice, will keep levels of trust high in your firm’s capability to handle the challenge.

Be transparent with your clients. After all, this situation is affecting everyone, and they will appreciate your honesty. Clear communication guarantees an empathic response:

Harvard Business Review advises: “When customers are separated from the work that’s being done behind the scenes to serve them, they appreciate the service less, and then they value the service less.”

These actions will also help confirm you as a law firm that clients can rely on in times of disruption and position you as a calm authority.

Avoiding Unnecessary Travel and Events

It’s wise to steer clear of conferences and other law-related events, although most are likely to be cancelled anyway. Similarly, avoid business travel and encourage your team to do the same.

4. Plan for the Long-Term

Although the situation in China seems to be improving, the ripple effect of this pandemic is set to last for some time yet.

Therefore, an immediate response is vital, and many law firms are pursuing initial coping strategies to ensure the best outcome for both employees and clients, in so far as is possible in the short term.

But it’s important to remember long term responses – McKinsey report that there could be other repercussions such as financial implications and shifting industry structures. So, it’s essential to ensure your management team are dedicating some time to planning responses that focus on possible long-term requirements.

We currently do not know the outcome of this virus. However, what is clear is that those law firms who act now to protect their employees and customers, address challenges and help mitigate damage in whatever way they can, will be better placed to cope successfully and come out of the other side stronger.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Since the COVID-19 outbreak at the end of 2019, many working practices have changed and are set to stay that way for the foreseeable future with the introduction of many hybrid and remote working roles. As many law firms confirm they will not be bringing staff back full-time, making hybrid solutions work for all is deeming to be an ongoing process that we are not seeing the end of soon.

And, whilst there has been much documented about pros and cons of homeworking, for many it may be a non-negotiable when looking for a new role – one that is no longer limited to geographical boundaries.

So whether you find yourself working from home on a more permanent basis, or as part of a hybrid working pattern, here are our top tips to stay motivated, keep your productivity high, and keep engaged with your employer and colleagues.

1. Allocate a Workspace

To clarify the boundaries between home and work, it’s essential to set up a specific workspace. If you can, allocate a spare room for this purpose as this will give you a visual reminder of when you are ‘at work’. Having a physical door, you can shut will also minimise potential interruptions from other family members.

However, if you do not have extra space, then a corner of another room can become your ‘office’. Just ensure that paperwork doesn’t spill into other areas and that when you close your laptop at the end of the day, you leave that space as you would leave a physical office.

2. Be Clear on Boundaries

Let your family know when you will be working and when you’re free, so you don’t have distractions, and be firm with them that you are not to be interrupted during your work hours.

3. Dress for the Occasion

To maintain a professional approach, it’s essential to shower and dress each day as you would normally. You don’t have to wear a fitted suit when working remotely (unless you are planning a client video call), and smart-casual, comfortable clothes will put you in the ‘zone’ and send the right messages to your brain that you are in work-mode.

4. Write Your To-Do List

Structure your day, as you would in the office. Allocate times for research, writing reports and contacting clients. If you would typically do specific tasks on certain days, continue to do so as this will help add structure and define the days, so they don’t start to merge into one.

5. Map Your Productivity Levels

You will notice when you have times of high productivity, and when that dips slightly (for most people, this is mid-afternoon). If you start to find you have much more mental energy earlier in the day, you can start working on more complicated cases earlier, leaving time for routine admin later on when your energy is lower.

Conversely, if you get your best work done later in the day, adjust your schedule. Just make sure that contact times with senior partners, colleagues and clients is convenient for all concerned – this should take place during established working hours.

6. Add a Background

If you are used to a busy, bustling law firm, it can be very quiet working alone. Consider some soft background music for company – it helps that too-quiet feeling and can boost your concentration levels. You can access specific concentration music via YouTube or put some classical music or Radio 4 on at low volume.

7. Schedule Breaks

It’s good to have a break from the screen and get some downtime for your brain too. So, aim to have lunch in another room away from your office space. And go outdoors – even for a quick five minutes to get some fresh air and lower stress levels.

8. Check In to The Office

Keep in touch with your senior partner or manager and colleagues regularly – ideally daily. This allows you to update them with what you’re working on, discuss priorities and schedules, and remind yourself that you are still working as part of a team.
This is particularly important if you are unused to remote working, as feelings of isolation can set in once the initial novelty has worn off.

9. Sign Off

As part of your schedule, have a definitive sign off time. That means, at the end of your workday, you close your laptop, turn off your business mobile and other equipment, and leave your office space. Follow this procedure to avoid the temptation to ‘just finish that project’, or just do ‘another five minutes’ on a case.
Remember, you need to keep your work and home life separate.

10. Enjoy Your Down-Time

From exercising to getting enough sleep, it’s critical to maintain a routine that keeps you energised and focused. It’s unlikely you would stay up till 2 am watching tv during a typical work week, so don’t be tempted to do so just because you’re working remotely.

Spend your free time doing something you enjoy with family and friends, where possible. If the current pandemic makes that challenging, remember to keep in touch virtually via Facebook, Messaging, WhatsUp, Skype, or whichever platform you prefer. From holding virtual cocktails on a Friday evening to a group chat – enjoying your downtime will help you maintain high productivity while you are working remotely.

Some final thoughts

For many legal professionals, working from home has its challenges but remember to think about the positives – from uninterrupted quiet to get on and the ability to set your own schedule, to avoiding the commute and even saving money by not having to buy lunch every day!

A good plan of action and a clear distinction between working and home life will help set you up for successful – and enjoyable – remote working.

Next Steps

If you’re reading this article because you are looking for a new opportunity, perhaps one that does offer flexible or hybrid working solutions, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

With increased demands and intensive competition in the legal marketplace, law firms need to have strategies to deal with difficult situations that may arise from time to time.

Whether it’s interpersonal conflict, loss of a significant client account, staff retention issues or external forces at play, remember that those law firms who exhibit agility and understanding will be better placed to deal with challenges and achieve success.

The composure and reaction of your senior management team or partners are paramount to dealing successfully with stressful situations. Today’s legal environment calls for leadership that not only elevates overall performance but can instil a sense of support in the team.

This article seeks to provide some strategies you can quickly implement to help you deal with any problematic situations or challenges that may arise in your law firm.

1. Establish the Facts

Whatever the situation, the first strategy to remember is to establish the facts. That means taking a step back from any potential drama and considering the certainties.

Whether it’s examining the details or gathering your emotions, by stepping back from the issue, you allow yourself time to think and focus.

One method a colleague of mine uses is the ‘four-step approach’. Imagine an important client has just telephoned to request paperwork that you thought wasn’t due until the following week. The first reaction may be to panic, but [without judgement or emotion] it’s more helpful to seek, without judgement or emotion, to:

• See – Firstly, what do you see has just happened? E.g. a client has requested paperwork urgently
• Hear – What can you hear? E.g. I heard them say they need this paperwork by noon tomorrow
• Fact: How much time have I to potentially work on this? E.g. I have an hour free today, and some free time tomorrow morning.
• Result: What does this data tell me? I have time to complete it, after all.

This method is useful in providing time for you to cool off and gather your emotions instead of reacting to the situation. Initial responses are usually highly emotional and are rarely helpful. By allowing yourself time to focus rationally on the issue, you can identify ways to work with or around it.

Deep breathing and counting to ten is also a useful, and sometimes underrated, way of calming yourself down so you can think logically about the issue.

2. Ask Questions

It’s inevitable that people working together will sometimes have varying opinions, ways of working or traits that can lead to conflict in the workplace. It could be personality clashes, different communication styles or a misunderstanding.

A recent study in the Harvard Business Review says that nearly 70% of managers are uncomfortable communicating with employees, but clear and transparent communication can prove the best way to alleviate challenging situations; it can establish facts, solve issues and goes a long way to help develop trust and cooperation for the future.

Can you ask individuals to elaborate on the problem? Or confirm with them what you believe the problem is? Or even ask what you can do to help?

Forbes advises diffusing almost any challenging event with five words: “What else could this mean?” In other words, what could this situation lead to – new perspectives, new possibilities, new explanations or new outcomes? Turning a situation on its head in this way can open up opportunities for solutions.

And remember when asking questions to establish the facts – it’s equally important to listen to the reply. Which leads me on to my next point.

3. Listen

You can’t understand without first listening.

We all see things from our own perspective, and everyone has triggers than cause reactions. And that can sometimes cause someone to be seen as being ‘difficult.’

Active listening means concentrating on what the other person is saying, without formulating your own response in your head at the same time. As humans, we are wired to want to get our point across. But sometimes the other person may just want to have their point of view heard. Giving them the space to voice their concerns or opinion is all it takes to alleviate a problematic situation.

The art of listening requires you to hold back your own responses and immerse yourself in the other person’s account. It requires you to suspend the urge to control or instruct others, but the benefits are that by listening attentively, you can help diffuse matters quickly.

4. Seek to Understand

In his book The 7 Habits of Highly Effective People, Dr Stephen Covey advises, “Seek first to understand, then to be understood”.

If a situation has arisen between individuals. You can use empathy to acknowledge how they feel. In other words, stepping into the other party’s shoes and seeing the conflict situation through their eyes, rather than your own. Additionally, by seeking to understand another’s point of view, you avoid your own emotional response and can weigh up the facts logically.

It’s wise to avoid making assumptions, or fuelling a situation with hostile or dramatic words; by seeking to understand what is going on in the other person’s head and following Covey’s advice, you will be able to process the subtle clues that will enable you to understand better.

5. Be Professional

As a legal professional, you know the value of maintaining this aspect of your behaviour, even during stressful situations. Being professional means looking for the positive in the negative and being realistic about whatever the problem is.

Setting goals to overcome the situation can help practically as well as lift morale for your legal team. If you can, offer to help a colleague if they need it, and seek to support the team. This way, a problem can be lessened as your team feel that they are all ‘in this together’ and can work collaboratively to find a solution.

Although it may seem challenging at the time, working together in his way can also help build valuable, strong bonds across your law firm in the long term.

By keeping an open mind and making the best of the situation, you can find solutions and avoid negativity that, if left unchecked, can spiral out of control across a legal team, wasting time and energy, affecting productivity and which could even damage client relationships.

So, think before you act, and stay professional, calm and positive.

6. Focus on the Future

Whatever the situation, the goal should be to move towards a solution.

This could be finding common ground, working as a team to bridge any gaps, remaining flexible to fix problems and agile to adapt to new conditions.

The situation you are dealing with may be critical, such as a significant upheaval in the law firm, or it may be a trivial argument between colleagues. Whatever it is, remember that things will improve given time and that constructive behaviour will see positive results.

The law firm environment has a lot of pressure built into it. Having the ability to accept and release some of that pressure will benefit you, and the rest of your legal team, in the long run.

Next Steps

If you’re reading this article because you are looking to develop your legal team, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

The recent Challenges and Opportunities Survey, conducted by Clayton Legal, provided some interesting data on the different obstacles faced by legal professionals in business today.

For many employers, recruitment and retention of the right talent remain a priority, along with the seemingly unending skills shortage in a competitive legal marketplace, with law firms jostling for the best candidates.

As a legal professional, if you are considering a move – now is a great time to make it. Employers are offering attractive packages that provide not just excellent remuneration, but bonuses and additional packages such as flexitime, additional leave, sabbaticals and wellbeing strategies.

We spend the majority of our lives at work, so it’s critical to make sure you are in the right role. While there are plenty of good arguments for staying at your current law firm; equally, there are reasons why it could make sense to look around for other opportunities.

So, how do you decide if a move is for you? Are you still in love with your law firm? Legal professionals often leave a firm because they want to make a move to a bigger market or a more prestigious position, or to a smaller market and less stressful job. But there are other reasons, too.

This article, looks at the six giveaway signs that it may be time to resign gracefully and seek pastures new.

1. You Are Poorly Compensated

Do you feel you are not being paid what you are worth?

If your law firm doesn’t have the resources to compensate you fairly, is it because of low client numbers due to a weak marketplace or because they don’t value your expertise?

If it is the former and you otherwise enjoy working for your firm, then you might decide to stay and see if the marketplace improves. However, if you feel that you are under-appreciated or that staff salaries are not a priority, then it’s probably time to look elsewhere.

2. You Work Away From Home/Family

One of the recurring reasons legal employees look to change roles is to be nearer home and family.

Many young solicitors start out craving the bright lights of another city or new area – and that often works well initially and provides an excellent experience. But for those who want to settle down or who have family, being nearer home is a significant factor in their career choice.

Additionally, many law firms recognise that solicitors and practice directors who want to relocate nearer their families are valuable retention-wise as they are more likely to stay with their firm.

It’s also worth considering that working nearer home means less commuting time, which improves work-life balance – providing more leisure opportunities such as going to the gym, socialising with friends or spending time relaxing at home.

3. You Can’t Access Further Training

For those starting in the legal world, it’s critical to have a mentor. For example, if you are a newly qualified conveyancing solicitor, it’s advantageous to have someone in your firm who can offer guidance and advice as you get to grips with the ropes in your new career.

However, as you progress, you may find you still require advice, but there is no additional training provided and no-one to offer guidance.

In which case, are you better off looking for a new position where further, consistent training and mentoring is offered?

4. You Don’t Feel Challenged – or There’s Too Much Stress

Do you feel as though you have plateaued in your legal career?

It may be that you have reached the top of the potential career ladder in your current firm and can’t see a way to progress further. Perhaps your career hasn’t gone quite as you expected, and a Partnership hasn’t materialised.

Or maybe you are feeling jaded in your current role, and you have no way of advancing your current career specialism.

Could it be that there simply is not enough work in your current law firm; in which case do you hope things will improve, or look for another role elsewhere?

Alternatively, is the workload too much? Do you feel that you are drowning in caseloads and risking burnout because of little investment in staff from your current law firm?

5. The Culture is Not a Good Fit

Company culture is a significant decider in many legal employee’s resolution to leave their current role.

If you work in a law firm with a great culture fit, where the ethos of the firm matches your own, and you feel part of a larger team all pulling together to achieve mutual goals and aspirations – that’s wonderful.

But if you are working in an environment where you feel distanced from the firm’s goals, that your opinions are not valued, or that you are simply not in the right place with the right people; is it time to seek a better culture?

Remember, it’s essential to surround yourself with people you feel comfortable with. And not just for great company culture, but for your mental health too.

6. You Want to Broaden Your Horizons

Finally, do you want to broaden your horizons by moving to a more esteemed law firm?

For ambitious individuals who enjoy a challenge, moving to a prestigious law firm can offer them the opportunity for higher-level advancement.

Additionally, you could aim to maximise your career by moving to a law firm who is a marketplace leader in your own specialism.

For many, ‘trading up’ is the logical step from their current firm, and it could be argued that the entire legal market thrives due to solicitors moving onto more prestigious firms, providing the opportunity for the next generation of legal professionals to start their career.

Making the Move

If you decide that a move is for you, it’s wise to plan it well to minimise disruption and maximise your opportunities.

Firstly, set up job alerts with relevant career search sites and consider engaging the help of a specialist recruiter like Clayton Legal – recruiters can offer valuable advice and have a wealth of contacts – and our services are free of charge to candidates.

Secondly, update your online profile as would-be employers (and recruiters) will no doubt check these out for information about you before offering an interview.

Lastly, if you are still employed, remember to job hunt ethically and when you have found your perfect role, ensure you leave on good terms with your employer – you never know when you might meet them again.

What Are Your Next Steps?

If you’re reading this article because you are looking for your ideal legal role, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

The hiring market is changing.

With employment at an all-time high, many law firms are finding it hard to locate the right legal talent they need to help them reach their business goals.

As specialist legal recruiters, we have seen an increase in the number of candidates enquiring about locum work and this is echoed in the UK as a whole, with locum work being one of the fastest growing areas of recruitment.

However, many law firms are still reluctant to take on locum professionals, and quite often view it as a ‘last resort’. In doing this, law firms are missing out on a vast array of talented legal employees who are looking for less-permanent positions.

If you are not fully utilising locum professionals in your law firm yet, and are unsure as to why you should start, here are the five reasons that employers should take on more locum professionals this year.

1. A Clever Staffing Solution

We work with organisations of many different sizes, serving a range of legal specialisms. And what we find more and more often is that they cannot locate the talent they need to help them achieve their business goals.

Many law firms will persist with and repeat their recruitment process with the view to finding a permanent member of staff to fill a position. Many law firms would not consider a locum professional: because the role is permanent, they want a permanent member of staff.

But in doing this, they struggle on with a vacant position, or worse; they employ the ‘wrong’ permanent employee in haste. The cost of rehiring for permanent employees can become very costly indeed.

This is the perfect opportunity to utilise an employee on a locum contract – to solve an ongoing recruitment issue.

2. For Flexibility

In an ever-changing economy, and especially during the Brexit transition period, many employers are finding that their staffing needs are fluctuating.

Sometimes it is not feasible for employers to take on staff with permanent contracts when they know that they cannot predict how long they will be needed.

Locum professionals are perfect for the changing demands of your business. Many employees are looking for short-term and locum work. You can work with a recruiter to outline your businesses needs, and they can find you staff who fit into exactly what you’re looking for, skills and contract-wise.

3. When Your Team Needs a Lift

On the flip side, there are times when businesses are booming, and they need all the help they can get. It’s great when you see an increase in custom, but this can have negative repercussions on your team.

Continuing with the same size of team and expecting them to take on extra duties when you need them to can cause stress and anxiety among your employees and will eventually lead to a drop in productivity.

If your team needs a morale boost in the form of some extra help to see them through unexpected busy times, bringing in some fresh faces for a limited period is a smart solution.

4. Access to Untapped Talent

Is your law firms going through a period of change? Are you changing your services or processes? Are you expanding?

You might already have an excellent team in place, but sometimes you need access to new talent to help you through a transition period.
There is a wealth of talent considering locum work for a variety of reasons, such as alongside part-time studying, new parents looking for employment to fit around raising their family, and those looking to change sectors. All of these employees can add real value to your business in the time you need them most.

5. With a View to a Permanent Hire

Finally, probably the most significant benefit that employers can get out of locum hires is temp-to-perm positions.

Organisations can work with recruiters to find employees looking for temp-to-perm contracts to ‘try before they buy’. This is a great way to find out if the employee fits into your organisation – if they are the ‘right’ person for the job before you sign on the dotted line.

And it’s a two-way street, too. Many locum professionals prefer these type of contracts (when they are looking for permanent work eventually) as they can see if they like the role and the company without being tied down.

Finally

Do you currently employ locums in your organisation? Perhaps you have used them in the past, or only use them at specific points in the year, such as over the Christmas period. Consider taking on locum professionals in your organisation at different times to enjoy the benefits that I have outlined here.

There are plenty of legal candidates looking for locum contracts who are waiting to hear from your organisation right now – get in touch with us to find out more.

Specialist legal recruiters, Clayton Legal, conduct an annual salary survey of over 4000 law firms across the UK. This gives us insight into the challenges law firms face and enables us to provide a comprehensive, streamlined and relevant service to our candidates and clients in the legal sector.

Salary surveys capture the detail of the legal marketplace in terms of remuneration offered by law firms of diverse sizes and disciplines. These surveys also highlight the current challenges faced by many firms – from small family-run solicitors to major household legal names.

In a time of political turmoil, with Brexit uncertainty, a skills shortage and a candidate-driven legal marketplace, the information available from such a report offers value and insight that can positively impact your hiring strategies, as well as provide advice on successful methods of ensuring retention of the very best legal talent in your firm.

Whether your law firm is a small family business on the high street or one of the legal 500, this information is critical to your firm’s success and will keep you ahead of the curve.

In this article, I will address the main challenges illuminated by the recent Clayton Legal salary survey that I hope you will find useful when planning your strategies for 2020.

Challenges Overview

The overall challenges for law firms as we enter 2020 lie around recruitment and retention of employees. Sourcing, attracting, hiring and retaining your legal team in a competitive sector and against a skills shortage background remain the priorities for most law firms.

A key challenge for law firms is that legal candidates are seeking higher salaries, and are often attracted by larger firms who can provide higher levels of remuneration. Consequently, many smaller firms are finding the retention of their top professionals challenging. The impact is not just in the loss of a star performer, but an inevitable increase in workload and mounting stress for the remaining team members.

Additionally, for many firms, there is a desire to expand and scale while balancing staff numbers, continuing to provide excellent service and keeping a cap on overheads. Not an easy task.

With these facts in mind, let’s take a look at the challenges exposed by our recent survey, and offer solutions to manage them successfully.

Skills Shortage

One of the main issues the survey highlighted was the current skills shortage in the legal sector.

Across all disciplines, law firms nationwide are finding it problematic to recruit to specialist areas; property, in particular, is still experiencing significant skill shortages.

Although there is a sufficient number of law graduates per se, not many have any previous experience, and there is a specific gap in the market for candidates with more than three years of PQE.

In addition, a drop in the level of general background education of candidates is reported. Firms describe inferior standards of written and verbal communication skills, including grammar, spelling and vocabulary.

With many disciplines struggling to recruit in specialist areas, law firms need to review their strategy for hiring to be able to combat this situation. So, what is the best way to attract the top legal professionals to your firm?

Attracting Talent

Securing the right legal professionals for your firm is a challenge many currently face. In a candidate led marketplace, how can you stand out above the others as a preferred employer?

Even though competition for candidates with talent and specialist experience is fierce, there are ways to attract top talent to your firm.

Although salary remains a critical factor for legal job seekers, benefits packages add value to your firm. In addition to the traditional pension contributions, flexible working and staff will-writing schemes, there has been a rise in recent years of firms looking to attract candidates by thinking ‘outside the box’.

Hence, many firms are adding additional offers to their benefits package, including duvet days, free fruit or other healthy snacks, enhanced maternity pay, and sabbaticals to attract and retain legal professionals.

Which leads me on to the third challenge.

Skills Retention

High staff turnover, a mobile workforce and increased competition from other firms are factors that you can’t ignore. So, here are three suggestions for ensuring your critical talent want to stay and grow their career with you.

Wellbeing

We know it’s not just about salary. Wellbeing is cited as a growing area which can attract and retain talent by offering a supportive environment, excellent workplace culture and better work-life balance.

Also, with recent emphasis placed on mental health in the workplace, by cultivating a culture of wellbeing and inclusion, you will gain happier employees and consequently, higher retention rates.

It’s worth noting that a wellness programme not only builds camaraderie, but research has shown the significant benefits of regular exercise in helping to increase happiness levels and lower stress.

Learning Opportunities 

 Creating a supportive environment means actively seeking to support and nurture your legal talent throughout their career. Feedback, mentoring, recognition of achievements and a focus on lifelong learning opportunities will demonstrate investment in your employees.

LinkedIn’s 2018 Workforce Learning Report showed a huge 93% of employees would stay with their employer longer if an investment were made in their careers.

Offering the opportunity to develop additional skills and qualifications will demonstrate your commitment to your legal team, resulting in higher productivity and establishing your firm as an inclusive and invested employer.

Diversity

Workplace diversity was one of the critical trends last year – with no signs of stopping as we head into 2020.

Proactively hiring for difference in gender, race, age, ethnicity and outlook will contribute to making your law firm diverse and encourage your legal talent to stay.

Diversity also brings in more clients, spurring economic growth as well as leading to increased innovation. Creating an excellent company culture that embraces diversity will result in a dynamic workplace that helps sow the seeds of creative ideas. Your legal team will feel valued and more likely to want to grow their career with your firm.

Implementing these benefits will improve employee engagement and heighten your chances of holding on to top performers, even against the lure of bigger salaries from the competition.

Conclusion

Despite the recent election win, the stark reality is that there is still a considerable number of unanswered questions in relation to the UK’s economic future, the impact of which are likely to be felt by law firms up and down the country as we go forward in 2020.

In the face of continual changes, the pressure to exploit growth opportunities while remaining agile is high – but for those law firms that can adapt and hone their attraction, hiring and retention rates, 2020 could prove the most successful year yet.

Next Steps

If you’re reading this article because you are looking to develop your legal team, or you would like a copy of our Salary Survey 2020, please call one of the Clayton Legal team on 01772 259 121.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.

Attrition rates in UK law firms increase by 34%

Law firms up and down the country are fighting to keep hold of their legal talent according to specialist recruitment agency Clayton Legal’s 2020 salary survey. The most comprehensive of its kind in the UK involving over 4000 law firms, Clayton’s survey offers a unique insight into the challenges facing law firm in the country across every region. Significantly, these results come after an optimistic 2018 survey when 78% of firms reported decreased attrition rates from the previous year. So why the sudden reverse?

According to Clayton Legal’s latest report, the lure of bigger salaries from larger firms is enticing candidates away, placing greater economic pressure on smaller firms forced to compete. Yet financial remuneration isn’t the only factor at play. According to Lynn Sedgwick, Managing Director of Clayton Legal, “candidates are looking for a better work-life balance and workplace culture, and they’re prepared to move firms in order to get it. We’re increasingly seeing a real parallel with those firms that are offering attractive workplace benefits, and those that are able to hold onto their top talent”. The survey reports that flexible working is the second joint most popular benefit offered by firms in the salary survey with private health insurance, additional holidays and professional study support as other popular draws. As Lynn highlights “employee expectations are high and law firms know that in order to keep hold of their talent they need to be offering something beyond a competitive salary – those that don’t adapt to the current candidate-driven market are finding themselves at real risk of losing their legal talent”.

Of course, the challenges faced by law firms in 2020 aren’t just around retaining candidates. Clayton’s survey discovered that finding and recruiting them in the first place is just as important a factor; a task that’s easier said than done when you’re operating in the midst of a nationwide talent shortage. According to the salary survey, 54% of firms are experiencing a reduction in the availability of legal skills across the board, and in particular a gap in the market was reported of candidates with more than 3 years PQE. “We’re seeing plenty of graduates coming through to sustain the breadth of entry level roles in the industry”, explains Lynn. “However, those with experience – and in particular specialist experience – are lacking, and it’s independent firms that are feeling the brunt of it”. For legal firms in the UK, the economically unpredictable year ahead is far from reassuring and with Brexit ever looming, firms have to look at ways to expand and promote growth while keeping overheads to a minimum. It’s a tough game to play when you’re under pressure to retain your key talent. The uncertainty of Brexit will no doubt remain a key challenge for firms in 2020, and the impact this will have on profit performance remains to be seen.

Clayton Legals salary survey shows that it’s not all doom and gloom though. Thinking outside the box when it comes to benefits can really pay off with the report citing duvet days, free fruit and healthy snacks, and enhanced maternity pay as benefits with strong appeal. As Lynn explains, “added benefits that offer something different to the traditional can really set firms apart from the competition, and act as a useful leverage tool when higher financial offers aren’t an option”. Increasingly too it’s been reported that firms are starting to address health and wellbeing initiatives within the workplace, with inclusion and diversity now at the forefront of employee engagement.

Despite the challenges of the year ahead, effective talent attraction strategies remain the key to combatting recruitment issues. Firms overwhelmingly reported that professional legal recruiters were the single most effective source of recruitment within the industry. Specialist recruitment partners that have an in-depth knowledge of the market as well as an extensive network of candidates can play a major part in enabling firms to not only recruit carefully, but to retain that talent for the long term; a strategy that will no doubt be the key to success for any law firm in 2020.

With over twenty years’ experience helping law firms recruit and retain their talent, Clayton Legal can provide expert recruitment advice and support to help build and grow your talent pipeline. Specialising in all areas of law, and with unique and expansive access to exclusive candidate databases, get in touch today to find out what they can do for your law firm. To start a conversation or to request a copy of the latest 2020 legal salary report, please visit their website, or contact them directly at enquiries@clayton-legal.co.uk or call 01772 259 121.

Challenging workplace conversations are an inevitable part of the role of senior legal professionals.

Whether it’s a case of letting your Solicitor know they are not going to be considered for promotion this year, or a disciplinary meeting with a Fee Earner whose attitude has slipped recently, sometimes you will need to have a difficult conversation with a colleague.

In this article, we look at the steps you can take to ensure you are well prepared for challenging conversations, so that you can handle them in a calm and considered manner to achieve positive results.

Tackle the Issue

Nobody likes conflict.

It’s tempting to steer away from awkward discussions – but if you don’t deal with a situation, it can soon escalate into something much more severe. And that can damage your team and even your law firm.

Moreover, difficult conversations must be handled with competence. This ensures that the individual can learn from the experience and take away insights into their behaviour or the reasons behind a decision.

Set Aside Time

If you need to have a challenging conversation, it’s wise not to be tempted to catch them for a quick chat in the corridor. That can appear unprofessional, and it doesn’t show commitment to your team.

Instead, give the individual your undivided attention. Arrange a private meeting and make sure you allow yourself plenty of time to discuss the issue.

Plan What You Want to Say

Firstly, when planning your conversation, it’s crucial to nail down precisely what you want to say.

Consider the main points you want to make in the meeting and the key issues you need to address. Additionally, make sure you have all the facts and relevant documentation to hand.

Base your conversation on behaviour, NOT your judgements about an individual’s actions too.

When you are sure of what you want to say, you then need to think about how you’re going to say it.

Choose How You Will Address the Issue

It’s crucial to choose your words carefully; they will make all the difference as to how your comments are received.

For example, if you need to reprimand one of your Legal Secretaries for their weak team performance, you could explain how it affects everyone else in the team by holding up the information they need; and how that then impacts on productivity across the law firm as a whole.

Explain how by playing a more collaborative role, they can ensure that procedures are timely, creating more positivity across the whole team and creating stronger bonds.

Stick to the Facts

This is an important meeting, so there’s little point in spending time skirting around the main issue with small talk. Getting straight to the point is critical – and the chances are the person you are talking to already knows the fundamental premise for this meeting and will also want to deal with the issue.

If you are referring to behaviour, it’s vital you stick to the facts. So, give specific examples so the person can recognise where they went wrong, or why something is or is not going to happen.

Stay Professional

Resorting to accusations, or becoming emotional, will not help you handle a challenging conversation well.

So, it’s vital to remain professional and keep on track. Be direct and aim to deal with the matter using impersonal and positive language wherever possible.

Removing personality from the conversation will enable you to stay focused and able to bring the discussion to a favourable outcome. This will allow you and your team member to move forward positively, without becoming emotional.

Show Empathy

Of course, while remaining professional is paramount, that doesn’t mean you’re not human. A good leader shows empathy – it demonstrates you are an understanding and compassionate leader who wants the best for your team.

Whether you are dealing with a disappointed legal executive who hasn’t made the grade to senior level, or a disruptive colleague, your conversation should demonstrate understanding and empathy.

For example, your disengaged litigation solicitor may have problems outside of the office, or be suffering from stress with a large caseload – and while that may not excuse their behaviour, it’s essential to give them the chance to tell you their side of the story.

Be Willing to Listen

In addition to showing empathy, active listening is a critical part of leadership. So, be prepared to allow time for the individual to respond to what you are saying and listen to their comments.

If someone is disappointed in finding out they have not been put forward for promotion, they may want to discuss with you the reasons why or find out what their options are going forward.

On the other hand, if it’s a disciplinary, or a conversation about behaviour or output, the individual may want to tell their side of the story. Remember, you may not have all the facts to hand in an issue, despite your preparation, so allow them to speak and put their point across.

Provide Solutions

A challenging conversation isn’t just about airing our grievances or giving bad news – it needs to be constructive.

So, finally, concluding your conversation should show the individual the ‘What next?’ steps.

Your meeting should have covered situations and behaviour, how to move on from that and clearly indicate that a line has been drawn.

No-one wants to think something like this will hang over them, so ending your discussion on a positive note will enable you both to move forward successfully.

Your conversation should enable them to understand that you are investing in their future by helping them be the best they can be.

Creating a positive scenario as the outcome for change provides psychological safety for the individual, enabling them to see a goal they can work towards and helping them understand the point of the conversation is to achieve a way forward.

Next Steps

If you’re reading this article because you are looking to develop your legal team, call one of the Clayton Legal team on 01772 259 121 and let’s have a conversation to explore your options.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal IT Personnel to Practice Managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

If you would like to know more about recruiting trends in the legal sector this year, download our latest guide here.