Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: Zaeem Khan | Director | RMZ Law Offices

WHAT HAS YOUR MORNING LOOKED LIKE?

I had a meeting at 10am, following which I was busy supervising a couple of completions that were lined up for today (approving payments etc.)

HOW IS BUSINESS AT THE MOMENT?

As a real estate lawyer, business could get better if the interest rates come down and cost of living goes back to normal levels – hopefully we can see these changes sooner rather than later.

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

Always! I’ve been studying law since I was 16, I opted for it in A Levels and went on to do the LLB, LPC and LLM before commencing my training contract. I’ve never cheated on the law!

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

I have been lucky enough to work for some of the largest and most respected real estate teams/firms in the country, which gave me the opportunity to get involved with very large transactions for industry leading clients. However, my greatest achievement is that I have been able to create job opportunities for young people and training them to have the skills needed to be able to excel as a lawyer.

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

The Establishment: And how they get away with it by Owen Jones.

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

Knowledge of the law will come with time and experience, now is the time to develop habits that will serve you well in the long-term. Habits such as diarising, networking, speaking to people (rather than sending emails) and being a reliable trainee or paralegal. If I had to choose, I would prefer working with a reliable trainee than a knowledgeable one who is not as reliable as the other.

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

The legal sector has become increasingly challenging for smaller firms to thrive in. It is easy to forget that law firms are also businesses, and a challenging environment for any business is also a challenging environment for a law firm.

Energy costs, increasing rents, competitive fees, rising wages and escalating insurance premiums have made matters worse for smaller high street firms. However, my mentor (Mr Martin Jinks) once said to me, “If you are good enough, you will always have work on your desk”.

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

My two boys – one is 4 and the other arrived less than a month ago! They keep me busier than clients do

AND FINALLY, YOUR GO-TO PODCAST?

‘The Rest is Politics‘ which features Alastair Campbell, whose book ‘Winners and how they succeed‘ is worth recommending to young professionals.

RMZ Law Offices is a full-service law and consulting firm established with a client-centric focus with dedicated lawyers who provide specialised services across the UK. Practising in multiple areas of law, RMZ has been providing legal services from their Manchester office since 2015 and, due to continued success, have recently opened a London office too.

In the July 2023 edition of the monthly magazine for The Law Society Gazette, Daniel Lewis provided insight on how rehabilitation and depression can be linked and spoke about his own experience. View the article on page 23 here.

All rehabilitation services are both admirable and much needed in today’s world. As we know, there are some amazing companies and organisations out there that specialise in treating stroke victims, other brain and spinal injuries, and that make a remarkable difference to people’s quality of life.

Ten years ago, I had major surgery. I remember all too well after the surgery and during the period of recuperation, the physiotherapist coming round daily for a session to teach me to walk again and to get in and out of bed. At the time I resented and challenged this – all I wanted was to stay in the bed and sleep. I did not try, I just resisted. I was only in my early 50’s so deep down I knew I needed to get better in order to be allowed home, but I just did not have the will to let that happen.

Looking back on that period, I now know it wasn’t resistance as such – I was quite simply clinically depressed. It was never suggested by any of the nurses or doctors that this might be the case. Even though I would burst into tears if someone even said hello, depression was never diagnosed in order to get me better again. I did not even register it myself.

After a few months of being back home and not being able to straighten myself out, I went reluctantly to my GP who diagnosed Post-Traumatic Stress Disorder and clinical depression as a result of everything that had happened to me. He put me on anti-depressants and within a week or two I finally woke up from my dark place.

So, how can we link rehabilitation with depression? It should be easy you might think, but what I find interesting in retrospect is that when you need rehabilitation the most, is often the time when you most resist it. Perhaps, like me, you had given up and just do not want to wake up the next morning.

I find it amazing that the physio was clearly not trained to spot depression and with all her skills as a physiotherapist had not put two and two together. Treating depression is part of rehabilitation and I know that there are some rehabilitation organisations (such as The Rehab Physio) that actively see the mindset as part of the process. None of my friends spotted the depression either, so someone who has the ability to diagnose mental state is an important necessity for any rehab service.

Depression is as important as any other form of rehabilitation. When we think of the process of rehabilitation, we think about sophisticated machines helping patients to walk again, trained physiotherapists encouraging exercises, speech therapists and so on.

Then we come to mental rehabilitation.

A case that immediately springs to mind is that of the solicitor Sally Clark whose conviction for killing two of her children was quashed by the court of appeal. She served three years of a life sentence. In 2007, she died, a coroner ruling that she accidentally died from drinking too much alcohol. I do not know the ins and outs of the case, but I have to wonder whether there was enough mental rehabilitation given for her to come to grips with life after the case.

We do know there was tremendous family support, but often that is not enough.

Any form is healing, whether it be physical or spiritual, is totally dependant on whether you want to be healed in the first place. And what you want to achieve – you must want to get better. But if you have lost the will to live and it has not been spotted, any form of physical rehabilitation will be impossible. I would urge rehab practitioners to look at the individual they are treating for any form of depression that might hinder their future results. Alarm bells will often ring when resistance is shown.

In my experience, once the diagnosis of depression has been identified, and appropriate medication issued, it should not be too long before a change in the patient is noticed. Small signs such as wanting to eat, being pleased to see visitors and more crucially not battling against the whole rehabilitation process. Physical rehabilitation is of course essential, and with the physicality improving it goes without saying that the mental state will also improve. Think about achievement satisfaction when you can do something that a few weeks ago was unreachable. Hopefully, in the future depression can be treated as one of the main parts of rehabilitation and ,as in my case, ignored or not spotted.

I just hope that you, as the reader, will never have to go through what I did. And remember it is depression that can be the killer – not the injury.

Daniel Lewis is a Business Manager at Clayton Legal and a speaker on importance of noticing stress in employees.

Hiring amazing talent in any industry starts with attracting the right people.

Yet, as reports of the Great Resignation rumble on, and we continue to see an ongoing transformation of the workplace, capturing the attention of amazing legal candidates isn’t easy.

According to current industry data, 95% of employers say they find it extremely difficult to fill the gaps in their team, thanks to today’s competitive market.

And, with many Law Firms continuing to press ahead with their hiring for the coming year,  managing partners need to work harder than ever to make their listings stand out amongst the clutter.

It all starts with writing the most effective job descriptions.

Even as the hiring landscape evolves, legal candidates still rely on engaging, informative, and powerful job descriptions to determine which law firm best fits their needs.

The best job descriptions combine critical insights into an available role, with a touch of marketing and a behind-the-scenes look at firm culture. It’s not enough to list the required skills and experience under a quick summary of what a job entails.

To attract loyal, engaged employees to your teams, you need to highlight information that matters to top talent. Today’s job descriptions should focus on the benefits you can offer as an employer, your commitment to diversity, equity, and inclusion, and a clear overview of why legal candidates should choose your firm over dozens of competitors.

Today, we’re exploring how employers in the industry can turbocharge their job descriptions and ensure they’re attracting the widest selection of talented legal professionals.

What is a job description’s function, and is it still important?

Job descriptions are simple documents outlining the essential responsibilities involved in a role. They highlight the qualifications and experience a candidate needs to excel in a position, describe the type of work they’re going to perform, and offer insights into the benefits of a role.

Job descriptions have grown increasingly critical over the years as legal employers struggle to find the best talent. Today’s law firms are now using job descriptions to outline the key components of a role and essentially put their best foot forwards to qualified candidates.

An effective job description ensures your brand can attract candidates and fill crucial skill gaps. In fact, 52% of job seekers in a recent Indeed research report say job descriptions directly influence their decision on whether or not to apply for a role.

Job descriptions help you to outline exactly what you need from a new employee, so you can make the right decision about whom to hire first-time around. These documents also:

• Give candidates a clear idea of what to expect from a role
• Act as a guide when making hiring decisions
• Communicates the expectations aligned with a role
• Form the foundation for interview questions

What are the Core Components of a Good Job Description?

Many firms have a unique process for writing job descriptions. Those responsible for hiring within the firm may work with existing employees to build descriptions based on feedback from staff and, importantly, what they need the employee to deliver in that role.

Others leverage the skills of legal recruitment agencies like ourselves to boost their document’s performance. According to Indeed, to write an effective job description, companies must find the right balance between providing concise, straightforward information, and using the right details to engage, excite, and intrigue candidates.

Typically, your job description will include the following information:

A Title & Summary

The first component of a good job description is a role title and a summary of what the position entails. Highlight the nature of the role (whether it’s permanent, full-time, or contract) and how you expect your employee to work (in-office, remote, or hybrid). Keep in mind flexible working options could make your job descriptions more attractive. 76% of professionals say they’d like to work fewer traditional hours and want a flexible approach to when and how they work.

Remember to use a specific, easy-to-understand job title to avoid confusing your potential candidates with jargon. Talk to your legal recruitment agency if you’re unsure what your title and summary should be – especially in order to widen the net and attract more suitable candidates.

An “About Us Section

This section is where you can really ‘sell’ your firm and provide an introduction to who you are. Whilst some law firms can rely to some extent on the weight of their brand and reputation in the market, the best talent these days are looking for evidence of an empathetic, inclusive, and reliable employer – so focussing on how you bring this to life is paramount. You can highlight your firm culture, vision, and purpose here and give your potential candidates an insight into your values, such as a commitment to innovation, collaboration, and evolution.

The “About Us” section is also a fantastic space to highlight critical DEI information. 50% of employees currently believe their employer isn’t doing enough to promote diversity, so highlighting how you address this from the get-go will undoubtedly pay dividends amongst jobseekers in the market.

The Role and Responsibilities

Your job description is important in setting expectations for your legal employees. You should outline the core purpose of the role straight away and what your team members will be responsible for in this position. Make sure your list of responsibilities is as clear as possible, with no industry jargon, unclear acronyms, or confusing language.

Be precise and let team members know what kind of systems and software they will be working with, what case loads they will be dealing with, and what the short and long-term objectives of the role might be.

Competencies and Skills

This section of the job description tells your legal candidates what characteristics you’re looking for in an employee. Essentially, it’s a checklist of everything a good employee will need to perform well in the role. Avoid listing educational requirements and skills that aren’t entirely necessary here, as it could stop potentially good candidates from considering your opportunity.
Create a list of specific skills and qualifications your team member will require. Highlight whether they need experience working with certain programmes or platforms, and draw attention to any on-the-job training you can offer. You may also want to outline some basic traits you’re looking for, such as punctuality and proactivity.

The Benefits and Salary

Finally, you’ll need to show your candidates what’s “in it for them” if they decide to join your team. Provide an insight into the kind of salary your candidate can expect. You can choose a salary “range” if you’re open to negotiations. Just make sure it’s in line with the average for that job role in that particular region.

Don’t forget to draw attention to benefits too. Many employees find benefits to be just as attractive as a good level of remuneration. For instance, maybe you can offer flexible and remote work, a four-day workweek, or access to in-house therapy and mental health support.

A good way to make your benefits more attractive is to write them in a way that helps your candidates envision what it might be like to work with you. For instance, instead of writing “4-day work week”, write, “Start your weekend early every week with a four-day schedule, so you have more time for family and friends.”

Remember to discuss your decisions with the recruitment agency working with you on the role. They speak to candidates daily, so they can tell you exactly what the candidate you are looking for wants in a role.

Top Tips for More Compelling Job Descriptions

Writing effective job descriptions for candidates in today’s current legal landscape isn’t just about ensuring you include all the right information. In competitive markets, it’s important to look for ways of making your job descriptions more compelling and actively ‘sell’ the role to jobseekers.

Here are some quick tips to help you attract more candidates.

1.  Improve the Opening Section

It’s becoming extremely difficult to make job descriptions stand out these days. Your potential candidates will be scanning through job listings daily. That’s why it’s important to make sure you instantly grab your talent’s attention.

A good way to make your descriptions more compelling is to focus on the benefits the candidate can expect immediately. Rather than starting with a phrase like “The ideal candidate will”, talk about what your employees will get from you. For instance, “This role gives you a unique opportunity to work with world-class clients on a flexible schedule.” Focus therefore on ‘what’s in it for them’ rather than your list of stipulations and requirements.

2.  Communicate Your Compelling Culture Clearly

Legal candidates are a lot pickier about where they work in today’s jobs market. With that in mind, it’s important to highlight the culture of your firm straight away, so talent can determine whether your firm really fits their needs. Introduce your brand’s vision and mission, values, and commitment to building a diverse workforce.

Discuss the firm culture employees can expect, introducing concepts like remote work opportunities, flexible schedules, and team-building exercises. Consider including genuine insights and quotes from your existing legal employees. This is a great way to demonstrate your firm’s credibility and authenticity.

Whilst a written job description can only do so much to demonstrate such things as ‘culture’, why not include links to your website, or even better…a dedicated landing page focused on hiring where you can include such things as employee testimonials, videos that highlight the working environment, and any other feature of your firm that you believe is attractive to potential new hires.

3.  Make Information Easily Accessible

Job descriptions need to be informative, but candidates don’t want to be overwhelmed with huge amounts of text and complicated words. Consider cutting down on lengthy sentences and switching to bullet points where possible. This will help your candidates scan your content and find the necessary information to determine whether they should apply.

Experimenting with different kinds of content is a good way to make your job descriptions a little more engaging. Alongside paragraphs and bullet points, again, link to videos to provide insight into your firm with statements and stories from current employees. Show candidates the office space, and let them hear the hiring manager’s voice to make your content more memorable.

4.  Double-Check Your Content is Inclusive

As demand for diverse, equitable, and inclusive employers continues to rise, it’s more important than ever to double-check that your content doesn’t include any evidence of bias. Unconscious bias can easily creep into job descriptions and prevent crucial talent from applying.

For instance, you may use words like “young go-getter” or “experienced veteran” without malicious intent, but these terms alienate whole age groups within your candidate pool. When writing your job descriptions, watch out for any language which might make your description less appealing to a specific gender, age group, or ethnic group.

If you’re worried your diversity message isn’t clear enough, talk to your recruitment consultant, who will be able to advise you on how to include your commitment to DEI, and ensure your job descrptions don’t inadvertently trip you up.

5.  Be Transparent About the Candidate Experience

Setting expectations in the job description is an excellent way to save time for your team and your potential candidates. Being open and clear in your job description about what the interview will entail and how decisions will be made shows your candidates that they can expect a straightforward hiring journey with you.

Highlight whether there are likely to be any post-interview tests your candidates will need to complete, and let your potential employees know if interviews will happen in person or virtually. It may also be worth introducing some basic information about the onboarding experience for successful candidates.

(It’s also worth reading our blog on ‘ethical recruitment’ here to ensure that all your recruitment practices ensure the highest standards of professionalism, fairness, and transparency).

6.  Ask for Feedback

As employee and candidate expectations change, it can be difficult to consistently update your job descriptions in a way that generates real results without a little help. Fortunately, there are various places where you can cultivate feedback. Ask your existing team members for help in making your job descriptions stand out. They can tell you what benefits make your role more compelling and what information you might have missed.

Speak to your legal recruitment agency for advice on how to make your job listings stand out. After all, these professionals have years of experience reviewing and communicating job descriptions to the market in order to help law firms attract top talent.

The Mistakes to Avoid in Your Job Descriptions

Writing the most compelling job descriptions can be a complex process, particularly in today’s competitive hiring landscape. It’s easy to stumble into several potential mistakes, which could mean you miss out on the most valuable legal talent for your team.

Aside from following the steps above to make your descriptions more compelling, it’s also worth ensuring you don’t fall victim to any of the following common errors:

1.  Using the Wrong Job Title

As law firms continue to rely on “marketing” strategies to attract new legal talent to their team, recent trends have emerged among organisations trying to make their descriptions more compelling. For instance, some companies try to showcase their unique personality and culture by switching out job titles with more inventive but unusual ones. You may have already seen listings for various legal “superstars” or “rockstars”.

While weird and unusual job titles can be fun, they’re also highly confusing. Most people in today’s digital landscape are actively looking for job descriptions which include specific keywords. And in a sector as traditional as the legal industry, this can make your efforts counterproductive as using unusual job titles prevents candidates from finding your posts. Additionally, complex job titles can make it harder for employees to determine whether they’re applying for the right roles. It’s worth sticking with titles you know your current legal employees are familiar with.

2.  Using Hyperbolic Language

In an age where legal candidates are looking for more genuine, honest, and empathetic employers, they’re increasingly less likely to apply for roles where law firms use a lot of superlative and hyperbolic language. Telling your candidates that working with you gives them a chance to be part of the “best law firm in the world” won’t increase your chances of attracting talent.

Instead, focus on the clear, authentic benefits you can offer. Don’t just tell your candidates your firm is the best in the world. Highlight what makes your job offer special. Can you provide flexible working schedules, consistent education and training, and access to unique benefits no other law firm can offer?

3.  Failing to Include Relevant Information

While legal candidates in today’s fast-paced environment have less time to browse through job listings, this doesn’t mean you can “skip” parts of the job description. Failing to include important information means you’re less likely to attract candidates because they won’t know what to expect from your role.

Make sure you highlight all of the position’s key responsibilities, the benefits on offer, and any other information that might be necessary for legal candidates. Include details where relevant too. For instance, what makes it flexible if you’re listing a “flexible” role? Can team members work from home whenever they like, or will they be able to change their schedule easily?

4.  Alienating Crucial Talent

In a competitive legal market, you cannot afford to accidentally alienate qualified people from your role. With this in mind, it’s worth double-checking that you’re not driving possible candidates away. For instance, it might be a good idea to remove any requests for a specific number of years of experience from your job descriptions.

Experience is great, but it’s not the only factor determining whether potential employees will thrive in your role. Adding requests to your job descriptions for an employee with five years of experience in a specific practice area can prevent qualified candidates from applying.

A candidate with an excellent growth mindset and two years of experience may be better for your law firm than someone with ten years of experience and a laid-back attitude. Focus on the skills you need your employees to have and the results you want them to achieve instead.

5.  Failing to Get the Right Help

As the legal market continues to suffer from significant changes, it’s harder than ever for law firms to find the talent they need without a little extra help. Ultimately, going it alone isn’t an option if you want to attract the right talent as quickly as possible. No matter how big or small, every company should consider working with an expert.

Working alongside legal recruitment specialists will help you to enhance your job descriptions, build your talent pipeline, and increase your access to talent. Not only can their team of consultants give you tips on improving your job listings based on their extensive experience, but they can also ensure your listings reach the right people by promoting them on the correct channels.

Final thoughts

Designing the ideal job descriptions is one of the most important things you can do as an employer trying to attract the very best legal talent. In such a competitive market, it’s crucial to ensure your job descriptions not only show your would-be employees what they can expect from your role but also give them insight into culture and benefits.

If you struggle to update and enhance ineffective job descriptions, contact your legal recruitment agency for help. They’ll be able to provide behind-the-scenes insights based on years of experience working with similar firms – and will also help to further market your role and your firm when liaising with potential candidates.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

You’ve just received that long-awaited phone call or email offering you the job – and the feeling of accomplishment and excitement will no doubt wash over you, as you envision yourself thriving in your new position and share the news with family and friends. The news of a job offer is certainly one worth celebrating, especially if the process has been particularly long-winded or time-consuming, but the jubilations are just part of what’s involved in making a smooth transition from your current role to a new one.

Taking a momentary step back and some time to prepare for this transition phase is important, especially as there are key milestones and activities to take care of before you embark on day one of the new role.

Review the offer in detail

In most cases, an offer of employment is delivered via a phone call, or video and is classed as a ‘verbal offer’. And, whilst you may feel you need to give an immediate response when discussing the role face to face, it may be prudent to say thank you, indicate you are excited about the proposition, and ask when the firm would like a response by.

You will need some time to review the offer of employment in full, especially as the intricacies and any T&Cs will be sent via a more formal written document for you to review.

The ‘written offer’ should detail things such as salary, benefits including holiday entitlement, bonuses and working arrangements. If anything is missing or you need clarity, don’t be afraid of reaching back out to the contact at the firm to ask for this information.

Communicate With Your Legal Recruiter

If you have used the services of a recruitment agency in the process of looking for a new role, you will find that offer management is one of the key areas where this relationship will really pay off. At this point, your recruiter will have a good idea of your non-negotiables concerning things like remuneration, benefits package, and preferred working arrangements. Good recruiters will also have conducted a deep dive at the start of the process into what career progression looks like in the medium- and long-term, and the credentials of an employer that are a good fit with you culturally.

It may be that the recruiter is the one that communicates the offer with you directly – but either way, talking it over, comparing what the T&Cs look like compared to your initial requirements is always easier when you have a specialist to talk through options of what happens next – whether that’s acceptance, reject, or entering into negotiations.

Recruitment Process Pipeline – Closing Things Off

After a review of the offer and any necessary negotiation, if you have reached the exciting decision to accept, it’s best practice to inform any other recruiters or contacts at law firms you are interviewing with that you are duly pulling out of the recruitment process with themselves.

It shouldn’t have to take up too much of your time, but a simple email or call advising that you have accepted an offer elsewhere will suffice and means that everyone is kept in the loop in the spirit of transparency and good manners.

You may also at this stage wish to review any live CV’s you have with things like job boards online, or switch off your ‘open to work’ banner on LinkedIn – if nothing else than to avoid being contacted about other roles in this period as you focus on the one in question.

That being said, it is wise to avoid changing your actual job status online until you have started with your new employer.

Giving Your Notice & Handline Your Current Employer

On the subject of notice periods…should it be applicable to you, they are an aspect of your exit process that you can’t afford to neglect, as you will likely still have obligations to fulfil and a job to do in ensuring you leave a lasting (good) impression on colleagues and managers. Some mutual respect and diplomacy on your part should help avoid a tricky situation and a messy end to your time there. The following tips can help to manage the responsibilities involved in the process:

• Be respectful when giving your notice. A long list of your employer’s shortcomings will do nothing to make your exit process easier and will burn bridges faster than you can say ‘gasoline’. Have a face-to-face conversation with your direct manager first before relaying the news to anyone else, outlining what has led to your decision to leave and the finer details involved in their leaver process, before following up in writing.
• Help prepare for your departure through a thorough handover. Giving clear and detailed instructions on where and how best to pick up from where you left off, even on caseloads or projects that are ongoing will go a long way in demonstrating your professionalism to your employer and will make the transition smoother for your successor.
• Your workload may decrease as you hand over cases and cease to take on new ones. However, under no circumstances should you slack off. You didn’t start your time with the firm that way, so don’t end it that way.

Remember, the legal industry is tightly connected, and the last thing you want reaching your employer’s ears is any unsavoury news about them or the firm.

Counteroffers: What To Do If One Is On The Table?

Receiving a counteroffer from your current employer may seem like a dream come true. You hand in your notice and then the managing partners at your firm offer you a pay rise and a host of concessions that you had only dreamed about until now. Wonderful! No need to move after all.

Unfortunately, counteroffers are not the solution they often appear to be at first, and yet, statistics show that only 5% of all counteroffers are declined. Considering firms are doing everything they can to hold onto talent, rather than replace it, in a market filled with uncertainty, is a counteroffer really the answer to your prayers?

Only you can answer that. Think long and hard before accepting a counteroffer. Will this counteroffer help you achieve your personal or professional goals? Will it remove the doubts you had about your future with the firm? Will extra cash in the pay packet compensate for an unhelpful culture and work environment or the lack of time available for the family for most of the week? If your answers to these questions are not hard and fast ‘Yeses’, politely declining the offer may be better.

Preparing For Your Next Challenge – Rest and Reset

In addition to the practical aspects of the preparation you’ll likely already have done for day one of your new job, getting yourself in the right frame of mind in order to hit the ground running is also crucial. Whether you take some time off for a holiday or just use a weekend between roles to recharge, allow yourself time to mentally disengage from your previous job. If you’re struggling to settle the nerves, reflecting on any work highlights of your previous role, and how this has helped to make you the successful candidate can be a good confidence booster. Arriving with a positive, can-do attitude can and will make all the difference to your first day and beyond.

The Best Job Offer? The One That’s Best For You

Ultimately, the best job offer is one that meets your needs – and it is likely that you had a list of requirements (including non-negotiables) when you started the process. How does the offer compare?

Is the remuneration package in line with what you were looking for? Does the role allow you to work three days a week? Can you work from home or from a regional office, rather than a central HQ if that was your preference? You are in the best position to answer those questions and find the right path for you, yet a specialist legal recruiter could be the guide you need to get you there.

So, if you’re struggling to get the offers you want, need some guidance around offer negotiation, or have rejected the offer on the table and are starting the process again – we can help.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: John Chesworth | Executive Chairman | Harrison Drury Solicitors

WHAT HAS YOUR MORNING LOOKED LIKE?

Trip to the gym first thing, then the usual email checking followed by a Teams call to a client about a possible investment opportunity.

HOW IS BUSINESS AT THE MOMENT?

We recently announced a raft of promotions and it is great to see our people progressing through the firm in particular, our new partner Jack Stephenson, who joined the firm as a trainee solicitor. Also, we are managing to attract some really talented people into the business who are much needed to deal with the strong flow of new instructions despite the pessimism that seemed to be in the air around new year. We have just finished the first quarter of our financial year ahead of target after a strong 2022, so business is pretty good.

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

When I was 8, I wanted to drive a tipper truck. I achieved this objective by 18 when employed during my gap year by Kiernan Construction (now a client), however, Pat Kiernan told me I was the worst driver he had ever employed, so I had to think again. I studied History and Economics at university and had thoughts of going into business management after that, but received some wise counsel that I should consider the professions as an alternative. I decided on law, so after graduation, I did the conversion course which was called the Common Professional Examination – now the GDL. In the end, I did end up managing a business here at Harrison Drury.

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

As you move into a leadership position, the accomplishments in your career are the accomplishments of the business, and these are down to so many people other than yourself. I think what I have managed to do is to set the direction of travel for our firm, and successfully build a team that are committed to take the firm in that direction.

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

I’m re-reading “The Infinite Game” by Simon Sinek. For me this is the bible for anyone who wants to build a sustainable business that isn’t swayed off course by short-term thinking.

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

I would tell myself that the most important thing is to fully understand what my client is trying to achieve, and that time spent getting to know your client whether it be a business or an individual, will pay you back many times over.

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

The two changes that are really affecting the legal sector now are the relationship between firms and their people and also data/information management in firms.

On the people side, the “one size fits all” mentality that many firms adopted to their staffing models, simply will not work in the future, flexible working is here to stay. However, firms have to appreciate that fundamental drivers for retaining your people are the relationships they build with colleagues, and the working environment needs to facilitate these relationships. Relationships are built and maintained much easier in person than over a daily Teams call, getting the balance right is the key.

With regard to data and information management, while there has been a lot of talk for over a decade about how AI might affect the provision of legal services, I think we are now on the cusp of seeing this mobilised into software that will transform our sector.

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

I’ve always been a keen sportsman. I played rugby at Preston Grasshoppers for many years, and I am a member of the club’s management committee now. Being too old to play rugby, I now get my exercise through cycling, and this is probably the best stress relieving activity you could do, getting out into the glorious Lancashire countryside.

AND FINALLY, YOUR GO-TO PODCAST?

I really like listening to Matthew Syed’s podcast “Sideways“. Brilliantly presents ways of seeing the world differently.

Harrison Drury Solicitors  is an award-winning solicitors based in Lancashire and Cumbria with offices across the North West. Founded in 1901, and after multiple name changes, the modern day firm now provides a range of legal services for businesses and private individuals including commercial property services, commercial dispute resolution, business sales and purchases, residential conveyancing, civil litigation, family law, employment law, and wills and probate.

Whether the news of your soon-to-be ex-employee leaving represents a big blow for your firm or a possible weight off your management team’s shoulders, the reality of employee turnover is and has always been an unavoidable part of business, come rain or come shine. But like all inevitabilities, how it is prepared for and dealt with determines what it brings for a company, and this rings true for any firm looking to thrive in a market filled with unpredictability. 

So, if you’ve just had your talented and likeable Senior Conveyancing Solicitor come and tell you they are leaving to go and work for a competitor, how do you react? Do you panic and wrack your brain for a way to make them reconsider their decision? Or do you perhaps treat the issue as something to avoid losing time and resources over, and wish them the best of luck as they depart for pastures new? 

 Do you make keeping them a priority, and should you even try? 

 If that individual is a big asset to the firm – reliable, motivated, hard to replace (or expensive), and now planning a move to one of your biggest competitors (and perhaps with a time-sensitive caseload on their plate) you will be tempted to offer them the moon to stay. Additionally, the true cost of losing an employee can be prohibitive – hiring fees, recruiting time, onboarding and training – not to mention the nose-dive in morale for other employees who see a valued and talented colleague walking out the door. 

 But a word of warning. A counteroffer may not be the solution it initially appears, as all angles of the situation need to be looked at before going down that route.  

Why Employees Leave 

What you should be wary of when looking to convince the employee to reconsider their decision, is going into the conversation with a financial incentive in mind as your bargaining chip. Research states that 50% – 80% of employees that accept counteroffers end up leaving their employer within 6 months due to the same issues that led to their initial decision. The fact is that it’s rarely a salary issue that sees employees leave to take up another job offer, so the chances that an offer of increased salary will keep them at your firm are slimmer than you might think.  

Rather than an issue of compensation, the following are the biggest reasons employees typically begin embarking on a search for pastures new: 

Lack Of Career Progression

If an employee feels they have climbed as far up the career ladder as they can with your law firm, they are going to start casting their net elsewhere to discover better opportunities. A survey last year conducted by Go1 discovered that 60% of employees that were found to consider leaving their job in 6-12 months’ time, cited a lack of career prospects as their main driver. When a promotion has long been deserved but is not forthcoming, employees will begin to look for it elsewhere.  

The same can be said for job satisfaction from a more micro perspective. When an employee’s work doesn’t provide the necessary stimulation for growth or progress that it should, it leads to the dangerous drops in work ethic that the resulting boredom brings. Perhaps your Conveyancing Solicitor has been dealing with the same clients doing similar work for several years and yearns for a new challenge. Or your Portal Fee Earner has been hoping for promotion to Team Leader for some time but hasn’t been successful. If an employee doesn’t feel stretched or challenged in their job, they become disinterested and disengaged. Then disinterest quickly transforms into boredom, and this eventually manifests in a search for something else to extend their capabilities. 

Poor Management 

People don’t quit their jobs; they quit their bosses, and this remains the case today for law firms. Poor management practice can do a lot of damage, – killing employee morale and impacting engagement levels – and consequently make the work environment a barrier to, rather than a catalyst for employee success. A workplace that doesn’t encourage ‘out of the box’ thinking or is inflexible with its staff is not going to facilitate success on an individual or collective level, and this is especially the case with legal professionals today, with whom working with an employer that shares and lives out similar values to theirs is now much more of an expectation than a luxury.  

Employees need to feel valued and respected. They need to look forward to coming to work and enjoying their job. Having these aspects of the work culture in place enables them their drive not only their own career progress but that of the firm too. 

Opportunity To Join A High-Profile Law Firm 

Blinded by the dazzle of the prestige that comes with working for a top law firm, an employee might feel the urge to leave just to be part of a highly-reputable business. While it’s hard to argue with this one, they (and you) should be warned of the possible pitfalls. Does the firm have a good reputation? Does it have a high staff turnover? Both parties should weigh the pros and cons involved.  

Better Work Life Balance 

Some things money just can’t buy, and this is one of them. Even in a period where flexibility and healthy work-life balance is high on the priority list of legal professionals, burnout remains common among many today. The nature of the work life involved in the legal profession – as well as the prevalent workaholic culture that pressures many into sacrificing their own well-being for their firm’s success – inevitably drives many employees to look towards leaving a position to try to claw back some time for themselves and their family.  

Asking The Right Questions

The best way to approach the conversation is by asking a few questions to get a good indication of why your employee is considering leaving. Keeping them general to begin with is best, as not everyone will be willing to discuss their reasons for leaving a job.  

A simple “What’s go you thinking of leaving’’ followed by a question asking whether they’d like to discuss it is a good way to get the conversation started. Asking questions can help you understand the underlying issues that have gotten your employee to the point of seriously considering leaving. Ideally, discussing these concerns can help you identify problems that you have the ability to address and  retaining your employee. 

And, even if they remain unconvinced, you will at the very least have learned  from their experience and can make improvements for future employees. Regardless, by addressing the issue and doing your best to find a resolution, you have ensured that you’ve done everything you can to take appropriate action.  

Making Your Counteroffer 

If you intend to make a counteroffer, start by asking your employee the following questions:  

1. Do they enjoy working at your law firm 
2. Can they envision a future there? 

 If the answer to both questions is yes it is worth considering a counteroffer. Begin by offering non-financial incentives to encourage them to stay, as we’ve already that these are unlikely to solve the issues at hand. Instead, consider the following alternatives:

• Foster a workplace culture that embraces diversity and inclusion. 
• Explore flexible working hours, including options such as flexitime for employees experiencing stress or other options, such as working from home. Employers who are more open to alternative working arrangements tend to be more respected by their teams and see better levels of staff retention. 
• Assign them a role that plays to their strengths. Is there an opportunity to move the employee into a position that better suits their skillset and ability? Is there a project/case they could lead on which would challenge them? 
• Provide mentoring opportunities – a great mentor can provide invaluable insight, support and guidance to an employee who is struggling with their career. 
• Address management issues promptly, as there’s no excuse for poor behaviour in the workplace at any level. Bullying, harassment or just downright rude bosses or staff need to be dealt with ruthlessly. 
• Consider hiring additional staff to alleviate workload pressures. If workload overwhelm is the issue, then a temporary or permanent staff addition can reduce pressure on current employees, and lead to an increase in productivity, as well as fewer absences due to stress. 
• Establish a clear progression pathway. Everyone wants to feel they can achieve their career ambitions through their work and see tangible progress.  
• Develop an employee development plan that shows a clear training, development and progression route for each employee. This will give individuals something to aim for and ensure they are more likely to stay and grow with your law firm. Remember that taking tangible actions is crucial for the success of your counteroffer.  

Potential Pitfalls To Be Mindful Of 

Even more important to consider than the pros of a counteroffer are the potential drawbacks involved. The following should be considered before proceeding:  

• Could offering a salary increase create imbalance across the team?  
• Will other team members pressure for a salary rise when word gets out – and if so, can you manage expectations? 
• Will you get a reputation in the market for overpaying that could lead to unsuitable candidates clamouring to join your law firm for the wrong reasons? 
• Can you even afford an increased financial offer in the first place? 
• Is there a real chance of the employee taking your offer for granted? Could they continue performing at previous levels or become complacent, even arrogant, because they got their way?

Moving Forward

Whatever the outcome, you may want to consider ways to improve staff retention going forward; improving firm culture, opening lines of communication to provide transparency and most importantly, valuing your employees. Using conversations around why an employee wants to leave can be a strategic opportunity to reflect and make improvements internally. 

As a Manager of Business Leader in the Firm, you should always be on alert for the signs that key individuals may be a ‘flight-risk’. In today’s changing legal landscape, issues like disengagement, burnout, and even “quiet quitting” are becoming increasingly common. But if you can recognise these signs ahead of time, there are still things you can do to re-ignite your staff’s passion for your firm and prevent them from seeking other employment options…hopefully long before the conversation around resignation and counteroffers is even on the table. 

Moving On?

If despite reasonable negotiation, the employee still intends to leave, it is best to agree to part ways amicably and wish them well. Remember, life is about change. If it’s time for them to move on, let them resign gracefully. Don’t be tempted to behave childishly – that will only get the rest of your team thinking about starting their own covert job hunt. 

Instead, consider celebrating their contribution with a kind Thank You gesture. That’s the best way to build trust and successfully manage your legal team. 

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

The employee performance review has received a lot of criticism in recent years. Traditional employee appraisal processes have been causing headaches for both managers and employees, yet most employees believe performance reviews are ineffective at driving performance. 

There’s still a place for the annual performance review. But success-driven organisations know it must be part of a bigger performance conversation strategy. 

Regardless of whether you’re conducting an annual appraisal, a quarterly review, or a monthly performance check-in, performance conversations can be challenging if a consistent review process isn’t followed. 

A goal for all business managers is to create a positive experience that motivates employees and consequently drives high performance. 

Before we dive into the tactical side of performance reviews, it’s important to understand what it is and why it is important. This will give you the foundation you need to start using them more effectively in your firm. 

What is a Performance Review?

A performance review is a two-way, individualised conversation between managers and employees about performance impact, development, and growth; related to the objectives set for an individual. It is a critical component of an organisation’s overall performance management strategy. 

Traditionally, performance reviews have occurred once a year and have focused on evaluating past performance. 

But reviews are now changing. 

Modern performance reviews work well when they happen monthly, where logistically possible, and focus on driving and improving future performance through motivational and developmental feedback. 

The classic performance review has taken a lot of flak over the past several years. Yet, the reality is, performance conversations are a crucial part of effective employee engagement and retention strategies, especially in the current economic climate. 

How Performance Reviews Improve Individual, Team, and Firm Success

Why are performance conversations important? Because they have a big impact on the success of your employees, teams, and firm. 

Discussing performance isn’t always easy. It’s tough for managers to give feedback and even harder for employees to receive it. How employers handle these conversations plays a huge role in an employee’s engagement and overall experience. 

Performance conversations will often make or break trust. An open, honest, and regular dialogue helps build trust among employees, managers, and your legal teams.  

Ongoing performance conversations can boost employee success by: 

• Helping employees identify their needs, goals, and challenges. 
• Informing line managers on challenges, obstacles, and decisions before they impact performance. 
• Opening opportunities to discuss feedback, celebrate recognition and reinforce alignment. 

Performance conversations help managers evaluate team performance by giving them a clear picture of that of their team members. They’ll know where the team is strong and where the team needs help or development. 

If employees aren’t aligned and on a clear path to success, organisations will have difficulty achieving important goals and objectives. Performance conversations allow managers to connect employees to the bigger mission, vision, and goal of their law firm. 

They also give managers and leaders the data to make important decisions about compensation, promotions, development, role changes, exits, etc. 

Knowing all the benefits a performance review can bring, what are the key elements that make up a successful review?  

The Vital Elements of Performance Reviews

Performance reviews give employees and managers a chance to discuss how they meet their objectives and do better together. 

Delivered well, they can engage and motivate employees to maximise their efforts. Delivered poorly, they can send employees down a disengagement spiral—and even decrease performance. How do you choose the right performance appraisal method? Below are a few elements to consider.  

Frequency Is Critical

Our experience as a specialist legal recruiter for over 23 years in the industry has shown that successful law firms, and those highly coveted by legal candidates, ensure performance conversations happen more frequently. They also make them more engaging too. 

Managers and employees equally contribute to the discussion, and employees are as invested in the preparation. 

While there isn’t a one-size-fits-all solution for all performance discussions, every conversation should promote trust by reducing anxiety while creating clarity for all concerned. 

Performance conversations like these aren’t only about performance; they can also address: 

• Career growth, development, and training 
• Business objectives versus time 
• Changes or key messages from senior leadership 
• Recognition 
• Peer feedback 
• Customer feedback

Make Them Future Focused

Old-school style performance reviews would often look at the past, what happened versus what didn’t, mistakes made, values not aligned, and the list goes on. Unfortunately, something that happened months ago could have been continually repeated because it wasn’t addressed at the time.  

Contrary to what you might think, this isn’t exactly motivating for an employee who hasn’t been given an opportunity to change because they weren’t given feedback at the time. 

However, employees do have the power to change what happens in the future—and this is where the bulk of your performance conversations should focus. It’s good to reflect on the past, but managers and employees should also spend time looking forward.  

Make Them Transparent & Objective

Performance reviews can be anxiety-inducing for any of us. One of the best ways to reduce anxiety is to bring employees into the process early and involve them in the preparation and planning.  

Managers should work with each employee to create a clear, shared, and collaborative agenda with main discussion points. Both parties should know exactly what to expect. And if you have implemented the suggestions about frequency, there really should not be any surprises. 

Reviews have no excuse not to be objective. Today we have a huge volume of data to use alongside our ability to base our assessment on behavioural observation versus our judgment about what we think we saw or heard. Managers can come prepared with data from various sources such as recent recognition, 360-degree feedback, talent review ratings, one-on-one notes, goal progress, observational coaching, feedback, and more. 

Every statement made should be fueled by data or observation—not by a  manager’s personal opinion. 

To recap, here are some key differences between traditional performance reviews and modern performance reviews.  

Traditional Performance Reviews

These tend to be a six-month or annual affair. It is generally one-sided, with a line manager informing the employee what they did wrong and right, focusing on developmental feedback. 

This is usually subjective with a grading that either does or does not result in a salary increase.  

Modern Performance Reviews

Everything a traditional review isn’t. They happen every month or quarter at least and involve two-way conversations and focus on the future.  

They review recent performance and involve coaching to impact the employee’s development and growth. The conversation is always based on data and facts. The conversation is then followed up the next month too.  

Preparing To Run A Performance Review

There is nothing worse than being unprepared at work. Even though our knowledge and experience can get us through most situations, somehow, that never seems to work when interacting with another human being.  

What makes it even more critical to prepare in advance is the impact your lack of planning has on your employee. Always approach any performance conversation with thoughtful preparation and lots of data and examples.  

Making Time & Setting Expectations

You have a lot of responsibilities on your plate as a manager in a law firm and conducting performance reviews with each team member can be time-consuming. But the payoff is worth the investment, and it’s critical that you carve out appropriate time for each member of your team. 

If you forgo important performance conversations, you risk missing out on new opportunities for promising employees, and the negative actions of under-performers will go unchanged. 

You begin setting expectations the moment your invite arrives in their inbox. Hot tip: Don’t just send a calendar invite out of the blue; a personal email works so much better. 

Schedule the meeting at least one week out, or ideally at the end of your last review. You want to give yourself adequate time to look into an employee’s recent performance.  

Make it clear what will be covered in the meeting; a clear agenda works well. Employees should have a complete understanding of what will be discussed, one of the many benefits of conducting reviews regularly. 

These topics should be a part of any performance conversation:  

Current performance: Both parties should enter data on how the employee performs against the objectives originally set at the start of the year. Have your employee consider current barriers and if there’s anything you can do to help them. 

Make sure you get an update on why they are failing or achieving their objectives so far. 

The original performance objectives were set in good faith between the two of you, and they play a big part in determining whether the employee is succeeding or failing.

Career goals: Employee performance is usually fueled by their view of the future. Motivated employees continually push themselves and seek additional responsibilities and the potential of their next promotion. Get employees to consider where they want their legal career to go and how those motivations impact their performance.  

If there are performance issues, make sure your employee understands that it’s about developmental feedback and a plan to move forward. 

When employees aren’t achieving goals or objectives, these meetings can help determine why and how to help an employee improve.  

Start on the right foot by aligning expectations for the meeting itself.  

An employee should know their role in preparing for the meeting. They should review the agenda, add topics they’d like to cover, and know where and when the meeting will occur. 

Second, employees should know what to bring to the meeting and what information might be referenced or pulled into the discussion from the manager’s side. 

Finally, employees should have a clear idea of their responsibilities after the meeting and how their manager plans to help them succeed. 

Above all, managers and employees should have a shared understanding of what good performance looks like.  

When necessary, managers should clarify each employee’s role and how the firm perceives their contributions. By aligning expectations with your firm’s established performance criteria, your employees won’t feel misguided or alarmed when their review begins.  

Select Your Setting

Depending on the culture in your firm, there may be a standard procedure or way of conducting reviews. If in doubt, a private setting is best. It demonstrates to your employee how important they are and the level of respect you have for them. 

Catch-up chats are fine in communal areas; performance reviews are different.  

How long should the review be? That is up to you, and remember it is key to make your staff member feel important. Managers in a fast-paced work environment are often stretched for time, but this is one area to allow more time. An hour is a time frame to consider. 

If it is physically possible, choose a training room or conference facility away from your own office. Neutral ground, no matter what you are discussing, is always best so that all parties can have at least a few minutes of processing what has been said before they return to their desk. 

For example, suppose you are meeting with specific developmental feedback, and creating an improvement plan. In that case, you’ll want to choose somewhere private, so your team member can focus on the plan and less on what others might overhear.  

The Power of Questions

As a manager, it is your role to lead the review and ask questions to reveal what is related to the objectives. 

One of the easiest ways to do this is to list performance objectives and related questions. 

Brainstorm a list of open questions that encourage more than a yes or no answer. These generally start with who, what, where, why, how, and when. 

Always build rapport and put your employee at ease. Though you might feel awkward carrying out a review, remember your team member is feeling that too. 

Here are a few examples of questions you could use. 

• What results from last month are you most proud of? 
• How did you achieve X, Y, or Z? 
• What disappointed you about your performance? 
• What will you stop, start, and continue next months? 
• Tell me more about what happened with A, B, or C? 
• What roadblocks are in your way? 
• What impact has your performance had on the firm? 
• How can I support you as your manager? 

Using questions like this will give you more information and data to add to what you already have. Performance conversations should be two-way, so make sure you’re facilitating a discussion and actually listening.  

Remember to take notes so you have a record of how the discussion proceeds. As human beings, we have an innate desire to be heard. Asking questions, listening, and taking notes demonstrates this to your team member. 

Listening to your employees helps you learn and understand rather than simply giving someone equal air time. Ask follow-up questions to help you dig deeper and paint a fuller picture. 

Now is the time to focus on feedback, both developmental and motivational.  

The Gift of Feedback

I know some people think there is irony in this phrase, yet the truth is, how can we improve unless we are given feedback on how we perform and how to get better? 

Successful business owners employ a coach to improve their performance. The good news is that you can become a performance coach for your team. 

Mastering the art of giving feedback is one of the single most important things you can do as a manager.  

Feedback comes in two forms. Motivational feedback is when you’re congratulating or praising a team member for something they’ve achieved or done well. Developmental feedback is where you highlight a performance issue or behaviour that requires development to improve. 

Of course, the key lies in balancing the two types of feedback and how they are delivered. 

Many managers focus on developmental feedback only, which the team interprets as only noticing ‘the bad things.’  

Sometimes the manager does this because they appreciate developmental feedback. They think that others prefer this style too – or more commonly, they had managers who didn’t give motivational input, so they’re not accustomed to its benefits.  

On the other end of the scale, some managers praise a lot but don’t offer enough feedback for development. They don’t know how to give good developmental feedback, and so avoid giving it. Many managers haven’t been sufficiently trained in giving feedback or have had poor role models in their past managers. As such, no one knows where they’re going wrong or how their performance could improve. 

It isn’t helpful to give vague or ambiguous feedback to your team members, whether it’s positive (motivational) or negative (developmental).  

Yes, it can be helpful to tell someone they are doing a great job, yet it’s far more beneficial to let your team member know exactly what performance traits you have seen that has contributed and want to see them continue to use. 

As a generalisation, it’s easier for individuals to receive motivational feedback compared to developmental. However, suppose you invest time nurturing your relationships with each team member and stocking up their emotional bank account with sufficient motivational feedback. In that case, it is then easier for them to handle the developmental side. 

Too often, managers focus on what an employee can improve first and consider praise as a second thought. While this can be quickly rectified if you see someone every day, it’s not always the case if some of your teams are now working remotely. 

Research from the CIPD suggests that anything from five to six pieces of motivational feedback to one developmental is the right balance. This will vary by individual, and there is no better person than a manager to know which team members need more praise than others. 

As the review ends before developing a follow-up process, let’s discuss a topic that is often pushed aside, the conversation around compensation and benefits.  

The Compensation Conversation

We are currently in a volatile hiring market, which is highlighting discrepancies in salaries and compensation in some law firms. 

Interestingly, a recruiting MD colleague in an aligned sector shared with me how a candidate he was working with was made a counteroffer from her current employers when she submitted her resignation.  

They offered to increase her salary by 35%, and, with one of their star performers about to leave, they were also willing to consider remote working – something they had refused a year earlier.  

The employee took up the offer from a new employer as her trust in her current company had been ruined. 

This isn’t a one-off occurrence. 

If compensation conversations are not commonplace in your organisation, maybe they should be. 

If a high-performing employee asks for a pay rise or additional benefits, be prepared. No matter who’s making the request, your star performer or an average one, you’re likely to feel taken aback or annoyed at being put in this position. 

Don’t react with the common platitudes I am sure all of us has heard; “not my decision”, “if it were up to me, of course, I would give you an increase.” 

Depending on the size of your organisation, you may have flex; however, take stock as you plan your next steps. 

Be curious and use the time-tested strategy and phrase, “Tell me more.” Then listen and take notes.  

Ask open questions to uncover as much information as possible, depending on the individual’s explanation and reasons why you can then make a case or not for their request. 

Ensure your employee feels heard and agree when you will get back to them. Though you might have been ‘miffed’ at their request, remember it won’t have been easy for them to raise the issue in the first place. 

As a first step to handling the situation professionally, are you paying the ‘going rate’ for the role and responsibility? If you are unsure, ask your current legal recruiting partner, who will know the answer. 

If you are underpaying, then be prepared for the consequences in the current market, which will be losing a good employee with knowledge and experience of your firm and how you operate. Legal professionals are on the move more than ever before, and for the sake of a small pay increase, in the bigger scheme of things, is it worth losing a valuable employee? 

The conversations have happened, so what next? 

Post Review Follow Up

One of the common errors in managing effective performance reviews is the lack of follow-up. A great conversation happens, and then no follow-up communication occurs, and the impact gets lost. 

Your employees need support to achieve the next steps you have agreed to together. Ideally, put a development plan in place with milestones, timelines, and actions. 

Plan in the diary your next meetings and agree on what all parties will do between meetings. 

Follow this process, and you will have a comprehensive and fair process that will benefit your employee, team, and firm.  

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

Click here to speak to one of our experienced Legal specialists or call 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

Every month we speak to prominent professionals working in, around, and for the legal sector in the UK, uncovering their greatest inspiration, what makes them tick in a work capacity and out, and their own career paths and journey to the top of their game.

Interview with: Pauline Rigby | Managing Partner | Forbes Solicitors

WHAT HAS YOUR MORNING LOOKED LIKE?

HOW IS BUSINESS AT THE MOMENT?

Business is good, financials are healthy and there’s plenty going on around the firm from a culture perspective and also charitable perspective. The executive group are working hard at implementing new processes to create further efficiencies and increase output. We’re also in the business planning phase as we approach the end of this financial year and the start of the next.

Exciting times for Forbes!

HAS IT ALWAYS BEEN ‘LAW’ AS A CHOSEN CAREER?

WHAT IS THE GREATEST ACCOMPLISHMENT IN YOUR CAREER SO FAR?

WHO WOULD YOU SAY IS YOUR BIGGEST INSPIRATION?

WHAT ARE YOU READING AT THE MOMENT?

WHAT ADVICE WOULD YOU GIVE YOURSELF IF YOU COULD GO BACK TO THE START OF YOUR CAREER IN THE LEGAL SECTOR?

HOW HAS THE LEGAL SECTOR CHANGED IN RECENT YEARS?

It’s changed hugely! Mainly due to advancements in technology and also in client expectations. Legal service providers also come in many different shapes and sizes now as opposed to just traditional law firms. There has been and will continue to be globalisation within the legal sector which has led to a very buoyant M&A market. Clients have become more sophisticated due to the use of technology which has led to a shift towards more client-centric approaches and pricing models.

OUTSIDE OF WORK, WHAT MAKES YOU TICK?

AND FINALLY, YOUR GO-TO PODCAST?

The COVID-19 Pandemic taught businesses many things. How to adapt (and quickly), how to navigate unchartered territories, and most of all, how to be as prepared as you can for the unexpected. Those businesses that had business disruption plans in place were naturally given a head start, while others arguably had their fingers burnt when the world turned upside down.

One factor that all businesses face at some point in their future, is the potential disruption that comes with a key individual leaving – be that for another role, or as they head towards retirement.

And it will undoubtedly be small and medium-sized boutique firms that are the most at risk from disruption as the required skill set and knowledge will be concentrated amongst a few key individuals.

Put simply, firms without a succession plan risk losing revenue, reputation, and relationships, and whilst it’s hard to find the time to plan for the future when you are busy running the day-to-day, putting a clear strategy in place will only help to protect the business when the time comes to put it into action further down the line.

Here we look at the 9 steps to take to start a succession plan for your law firm:

1. First things first: look for signs your key people are thinking of leaving

Legal professionals can choose to leave your firm for a variety of reasons. They may be looking for a new opportunity or challenge in their career, want to move into another area of law perhaps, or simply have become dissatisfied in their current role.

The first step to planning for the future is to be ever aware of the warning signs your top talent is thinking of leaving.

This might include:

• Avoidance of long-term projects and growth
• Visible signs of the stress connected to the role
• Signs that the individual is not as creative or intuitive as usual
• Performance is beginning to suffer

In today’s changing legal landscape, issues like disengagement, burnout, and even “quiet quitting” are becoming increasingly common. Fortunately, if you can recognise these signs ahead of time, there are still things you can do to re-ignite your staff’s passion for your firm and prevent them from seeking other employment options.

If that is not an option, or all avenues have been exhausted and the individual has progressed to handing their notice in, you might want to consider step two…

2. Consider whether a counteroffer is the way forward

When you are faced with the prospect of losing a key individual from your law firm, it can be tempting to enter straight into negotiations to counteroffer. Not only can it be expensive to replace key people, it can also damage morale and affect client relationships. If there is a glimmer of light that the decision can be reversed, it is no surprise that many employers go down this route to mitigate any collateral damage.

However, business leaders should think twice before making a counteroffer as there are both pros and cons that should be considered.

There are times when negotiations are worth entering into, especially if that individual can still see a future at the firm, still finds the culture and working environment a ‘fit’, and any identified obstacles can be overcome.

However, if the counteroffer is based around salary expectations, take heed. Will offering an increase lead to an imbalance across the rest of the team? Will it start a snowball effect with other individuals? Can you actually afford the increase?

Finally, it is also worth noting at this point that any negotiations around encouraging a key individual to stay will not be relevant if the reason for leaving is retirement. However, with a presumed notice period that will be required in this instance, following the next steps are still key as that person works through those final months (or years).

3. Review your current team in depth

As a business leader – whether as a practicing solicitor or not, the structure of your business should always be reviewed periodically. Of course, you may have an ongoing hiring plan in place to fill certain ‘gaps’ or around a growth strategy as you increase headcount. But consideration should always be made around highlighting key individuals across the business that are likely to cause some element of disruption if they were to leave suddenly (either enforced by the firm or due to extenuating circumstances).

A good starting point would be to look at ‘vulnerable’ vs. ‘critical’ positions

• Vulnerable = There is no identifiable successor. Risk is loss of functionality and knowledge as there is no obvious replacement.
• Critical = A leaver in this category would significantly impact a firm’s operations. All leadership positions are critical by this definition – in particular CEO, CFO type roles.

Assuming you prioritise planning for the departure of these roles first, ask yourself if there is someone else in the business that can take on those responsibilities for example. What would happen to that individual’s clients or caseload? What clients are a flight risk and would potentially follow that individual to a new law firm?

These are the initial key questions when putting a succession plan in place: understanding the risks and ensuring that business continuity is key.

4. Develop your future leadership team

At any given point, having a pipeline of future leaders in the business is incredibly important – whatever the size and structure. Having clear progression paths in place is a good starting point so individuals can envisage their future at the firm, supported with robust training and upskilling where needed as part of the wider package of benefits and employee support.

When it comes to creating a succession plan, however, more careful consideration needs to be taken when assessing the exact skills and experience needed  – applicable whether you are planning to move people into that role from within or recruit externally.

You need to consider for example:

Key skills that may be lost  – If the individual leaving is a business leader or managing partner, these may not only be around their skills as a practicing lawyer. Business acumen, entrepreneurship, strong financial control, and managing a team are all essential skills that you would hope their successor would have. Above all, someone who has experience in change management would be ideal to take the business from its current state to a desired future state – executing change, mitigating risk, and minimising resistance.

SPOFs – ‘Single Point Of Failure’ – an acronym that originates in the world of IT, it refers to a component or part of a system that, upon failure, would cause the entire system to fail or significantly impact its operation. In business terms, therefore, you need to consider if any individuals have sole knowledge of a particular process or system or hold a set of critical skills that no one else in the business currently has. To see these, quite literally walk out of the door, may significantly impact your business, so ensuring that knowledge is shared is good practice.

Using notice periods to your advantage – if a successor has been identified, and there is a notice period for the leaving individual to serve, it may be worth considering if there is an opportunity for the two to work side-by-side for a period. Obviously, you will need to consider internal costs here and the impact on billing criteria if you have an individual mirroring a new role, but the time spent shadowing or preparing for the shift of responsibilities could be a sensible move in the long run.

5. Active management of client transitions

Unless the individual is leaving your firm because of retirement or to cease employment altogether for other reasons, there is always the risk of clients following that individual to one of your competitors.

So what can you do to mitigate the risk (and impact on your bottom line)?

Once again, the starting point is taking time to analyse your book of clients, particularly those who you would class as ‘high-value’. Do these have a team of people that you deal with regularly, or is it just one individual? Understanding these relationships is key, as is ensuring that all leads and client data is shared internally through your database or CRM.

If it is appropriate, ensure that the client has contact with a number of people within your firm, not just a single person. Regardless, open and transparent communication with your key clients is vital to uphold those valued relationships, maintaining service quality, and contribute to client satisfaction with the proposed changes ahead.

From an internal point of view, and if there is a formal transition in place between leaver and successor, make time to transfer knowledge about that client. This should be on a deeper level than the information found on a CRM or caseload platform. Ongoing projects, key individuals, processes, and how they like to do business are all vital nuggets of information that will equip the person taking over the relationship with the inside track over and above facts and figures on a much more personal level.

6. Creating an external comms plan that maintains stability

By now it is evident that clear communication to all stakeholders is a key part of continuity and succession planning. Creating a plan that also addresses ‘the market’ is also key here – particularly if the individual leaving is senior, a managing partner, or a CEO for example.

The objective of general external communications is to mitigate any potential damage to the firm’s brand and to reassure clients and potential clients about the continuity of service.

And, whilst a smooth and well-managed transition can have a positive impact on a firm’s brand, a poorly executed or mishandled succession process can actually tarnish its reputation.

Communicating future plans here is key – when people observe a well-prepared and seamless transition of key personnel, it instills confidence in the firm’s ability to maintain consistent service quality, fostering trust in the brand and reinforcing its reputation for reliability.

What’s more, succession planning allows a firm to strategically position itself by identifying and developing talent in specific practice areas or industries. By aligning succession plans with the firm’s strategic objectives, it can communicate its expertise and wider value proposition to clients and stakeholders. This further strengthens the firm’s brand reputation as a trusted authority in those areas of law.

7. Focus on internal communications and vision

Having a clear roadmap for the future; setting a vision and the steps in place to get there is crucial for any law firm, whatever their size or practice area. Engaging team members, ensuring efforts are aligned, and facilitating personal growth and development are key elements of successful internal communications.

When a key individual has given their notice to leave, it may very well lead to discontent and worry – albeit temporary – on the supposed disruption ahead. It’s therefore vital to be completely transparent with the remaining team about what plans are in place, and how they will affect the business in the short, medium, and long term.

Some key areas to focus on in your communications include:

Providing a clear roadmap ahead –  outline the future strategic direction particularly if this will change as the individual departs.

Engage in 2-way communication – encourage team members to share any concerns, thoughts, and ideas openly about what the future will look like.

Promote personal growth opportunities – ensuring the remaining team members can still see opportunities for their own growth, progression, and personal development is crucial.

Visualise the vision – where you can, make your firm’s vision tangible and relatable.  Use visual aids, and real-life examples to help team members connect on an emotional level.

Managing change communications is a critical aspect of successfully navigating organisational transitions and ensuring the smooth adoption of new initiatives and significant changes, including the departure of key individuals. Done well, this can help your remaining team transition with clarity, understanding, and engagement for the road ahead.

8. Consider hiring strategy as structure changes

Depending on the role in question, you may not want to hire someone external – rather, promote from within. This has clear benefits – these individuals are already a good fit for your firm, understand your tech stack and processes, and may already have fostered good relationships with key clients.

However, external hiring may be needed to back-fill the role of the successor for example. A shift around of roles and responsibilities internally inevitably leaves gaps somewhere – so consideration of what a revised or likely business structure should be taken to feed into a plan around hiring.

If you are responsible for hiring within your law firm – either wholly, or as part of your role as a practicing lawyer, one of the choices you have as part of your hiring strategy is whether you go it alone, or enlist the services of a recruitment specialist.

This decision may be based on a number of variables including £budget, speed (the need to get the position filled quickly), and the potential scarcity in the market of the hire(s) in question – but there are clear advantages to engaging early with a sector-specialist to give you a head start as you continue to focus on handovers and the transfer of knowledge of your departing employee.

9. Keep internal admin up to date

Job descriptions and the roles and responsibilities of individuals are likely to change over time – particularly if they progress along a defined career path, or the business changes and roles have to flex to accommodate those.

It is therefore prudent to keep documentation up to date to make it easier to recruit into that role when the time comes – be that from your internal talent pool or externally.

Even if the ‘new’ role may change with the departing individual, it at least allows you to benchmark and assess areas of the role that may need to pass to the successor.

And, ensuring that key processes are documented and shared internally is crucial if you don’t want to end up with SPOFs in the business who take that knowledge with them as they depart.

Conclusion

Whilst it’s not always the case that business leaders get a heads up on when the key individuals of their team are leaving, it is still worth having succession planning as part of the annual strategic review – particularly if a SWOT analysis is conducted where this could be classified as a very real threat to business-as-usual.

Where reasons for leaving are around retirement or taking a more permanent step back from current responsibilities, as much time to plan ahead should be taken. Using notice periods strategically to help document processes and pass the baton over to a suitable successor is time well spent.

And, if there is no one in the wings that look like they have the right skills and mindset to take on additional or alternative responsibilities, engaging with a trusted and reputable legal recruitment specialist as soon as you can is key to ensure you kick start the process and find a suitable candidate that is the right ‘fit’ from the outset.

Successful succession planning is about putting solid plans in place before key individuals leave – not scrambling to fill gaps and manage ripples of worry or discontent as they walk out of the door. And, as Vijay Parikh, Owner of Harold Benjamin Solicitors wrote recently for The Law Gazette whilst succession planning may not be something on many senior partners’ agenda, it is an absolute necessity, like any other future planning for a successful business.

In short, it’s never too early to start thinking about putting a strategy in place  – even if it only comes into force sometime in the future.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals, and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help – whether that’s on a contingency or retained basis.

Call us on 01772 259 121 or email us here.

Starting a new chapter in your career can feel daunting at the best of times. Throw in a backdrop of socio-political and economic instability, a cost-of-living crisis, and even the impact of things like the ongoing war in Ukraine – and it may seem wiser to sit tight and ride it out.

That being said, putting your longer-term career goals on hold is rarely a smart move, especially if you are unhappy in your current role, feel frustrated at the lack of progression opportunities, or need a new challenge that fits in with your ambition.

Despite the volatile market conditions that were felt across most sectors in Q4 2022, and encroached brazenly on the first few months of this year, there are some green shoots of good news that appear to be having an effect on the renewed appetite of hiring managers.

This then presents an excellent opportunity for those in search of their next role to take that first step towards achieving their career goals, and capitalise on the hunt for top talent in the job market.

And,  whilst it is our job to shout from the rooftops why legal professionals should use the services of a recruitment consultant to give them a tangible step up and competitive advantage, now more than ever, those who are tapping into the sector expertise of agencies are reaping the benefits and continuing their own journeys of career progression.

Market Overview

Recruitment Consultants have a vested interest in understanding the sector in which you (and by extension, they) operate, and because of the trusted position that they have with Clients, they will undoubtedly be able to offer you market insight, practice-specific guidance as well as trends and activity they are experiencing in the recruitment cycle. Good agencies will have an in-depth knowledge of firms within your sector too – from Magic- and Silver-Circle Firms in the City to Boutique and High Street practices in more rural areas, a Consultant will be able to offer you impartial and professional guidance on the market as part of a truly consultative relationship that ensures you are fully armed and aware of your options.

Time better invested

We know from talking to our legal candidates that the legal sector is still somewhat notorious for long hours and overtime, and although the sentiment around flexible working has changed, with companies more willing to offer a greater degree of flexibility to their employees, the lines between family and work life are now increasingly blurred.

Therefore, finding time to invest in job hunting is a big ask, even with the world of technology, multiple job boards and social media channels at your fingertips. There is no doubt that a good recruitment consultant will want to take time to understand your CV and experience inside out; your skills, your drivers for wanting to leave your current role, and ultimately your aspirations and goals – but this should be an investment that will pay dividends in better representing you in the market. Agencies that keep you updated on progress, whatever the outcome, are worth their weight in gold and should allow you to have confidence that they will search the market for roles that are the best fit on all fronts- freeing up time for you to focus on preparing for interviews and the sharper end of the process that will hopefully lead to an offer.

Access to the inside track

As the job market picks up, the volume in the digital world of job ads is cranked up – and can often be overwhelming, repetitive and vague. You may find as a candidate that you see the same role advertised in numerous places, or that the job description is so ambiguous you are left unsure if it’s a good fit. A recruitment consultant will not only help to cut through the noise but will also be able to furnish you with the finer detail of roles advertised far beyond a job spec. Culture, values, and ‘fit’ are hard to articulate in written ads, but recruitment consultants have often long-established relationships with clients and can offer you the inside track on them as a potential employer.

In addition, many recruitment agencies will often have roles on exclusively – they have been entrusted to fill those positions by clients who recognise their expertise in the market – and in turn, as a job seeker utilising the services of the agency, you will have access to roles often before they hit joe public; giving you a head start on your own competition in the candidate pool.

Practical support with the basics – refined by experts.

Consultants know a good CV when they see one – and they see a lot. Even those working in professional services often benefit from practical tips on CV improvements and enhancements, particularly when making them bespoke to the role you are applying for. Take on board any guidance around interview preparation for particular clients to give you a fighting chance, as well as practical advice around the much-accelerated virtual hiring experiences being adopted by Recruitment Agencies and Law Firms alike in recent months.

The human touch

A professional Recruitment Agency should, in this day in age, have a world-class ‘tech stack’ that tangibly benefits their Clients and Candidates. Whether that is through systems that produces better matches between roles and candidate profiles or allows candidates to bring their professional profile to life – technology undoubtedly can aid the recruitment cycle and chance of success.

That being said, overwhelmingly where Recruitment Consultants excel is the personal touch that you get from speaking candidly, confidentially and openly with another person. Moving jobs can be draining, and whilst they may have their part to play, automatic job alerts and the like, pinging into your inbox just won’t offer the emotional support and empathy that you get from Consultants who are fully emersed and experienced in the recruitment cycle and all its nuances.

Salesperson, Negotiator, Arbitrator.

Recruitment Consultants are unashamedly sales-trained and commercially minded, and when you take those skills and couple them with a deep-rooted understanding of their clients, the result is professional representation from someone who knows how to sell ‘you’ – your experience, skill set, competencies and values – and leverage those elements with the non-negotiables of the client.

Moreover, once an offer is on the table, your Consultant will act as negotiator (sometimes arbitrator) with the Client in order to not only cover off some of the basics like remuneration and package, but set expectations around notice periods, start dates and the finer details of your contract. All without you having to have any forced or awkward conversations at the early stage in your relationship.

Service-led support throughout relationship

Support for legal professionals does not end once an offer has been accepted either. Many agencies will proactively offer guidance if required around resignation, how to combat counteroffers, and keep lines of communication open between all parties as you work your notice or are put on garden leave.

Agencies that offer real added value to both clients and candidates will also build on the relationship you have built as you start your new role, and beyond – again, offering impartial guidance on passing probation, wider networking and professional development opportunities.

Conclusion

Whilst the world is still arguably finding its feet again after the pandemic and seismic shifts on attitudes concerning the world of work, we are seeing real confidence once again in the UK legal sector with firms that are committed to their growth strategies and bringing in talent that supports their vision. As demand outstrips supply in several practice areas, legal professionals who are now thinking beyond notice periods will find that now is a good time to strike and take action.

If you would like to speak to us confidentially about market conditions, opportunities in your practice area or geographical region, or if you are actively looking for a role and would like us to help give you that competitive edge, we would love to speak to you. Contact us here or call the office on 01772 259121 for more information on how our exceptional recruitment experience can help your career aspirations.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121.

If you would like to access our free guides, view them all here.