First response paralegal

My client is a leading Liverpool based law firm with a very strong reputation in the market and are excited to be in the process of expansion and look for First response team members to join the team.
As a First Response Fee Earner within their Legal team, you will help their customers understand their options and legal rights to assist them in starting a claim to recover their financial losses and/or compensation for injuries sustained in a motor accident.
Previous Experience is desirable but full training will be provided.
This role would suit an ambitious candidate who may wish to pursue a career in law. They do advocate promotion within as well as Training Contracts that are offered to the right candidates who want to grow their career and show willingness and enthusiasm to learn.
Key Duties & Responsibilities

• To make outbound and take inbound calls from customers assisting them in pursuing a claim and taking initial instructions and general enquiries
• To accurate collect data
• To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them
• To provide an excellent customer experience by way of a friendly telephone manner and active listening
• To provide clear communication to customers and/or their representatives
• To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
• To contribute towards continuous improvement with generation of ideas
• To drive your own development by actively seeking development opportunities
• To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA and GDPR legislation
• To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
• To adhere to company policies and procedures
• To actively and positively promote and represent Robert James Solicitors throughout the firm, and to external bodies

The role is a full time role and is office based.
Experience & Knowledge

• Previous experience working within a telephone-based customer service/contact centre environment is desirable
• Professional approach
• Outstanding communication and customer service skills
• Strong written, oral and interpersonal skills
• Excellent time management and organisational skills
• A flexible and adaptable attitude to resolving issues
• An ability to handle objections and proactively market Robert James Solicitors
• An ability to work using own initiative within boundaries
• An ability to in work in a fast-paced environment
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good IT/Keyboard skills
• Attention to detail

Benefits

• Casual dress
• Free parking
• Gym membership
• On-site parking
• Wellness programme

If you are looking for a new challenge and an opportunity to work for a leading firm that truly value their employee’s development, please forward an up-to-date copy of your CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 for an informal discussion.
Additionally, refer a friend or colleague to us and receive £500 in vouchers if we assist them in securing a new career. Terms apply.

Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market, and law firms looking to recruit a refreshingly different recruitment experience.
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