The last few years have seen law firms think more strategically about hiring, retention and succession. Yet in many of the conversations we are having with firms, one area still feels underdeveloped: pipeline.

In particular, how firms identify, develop and retain their next generation of solicitors.

Across practice areas, but especially in high-volume and relationship-driven teams such as Family and Private Client, there is a growing recognition that relying solely on lateral hiring is not always sustainable. As senior lawyers progress, reduce hours or step back altogether, the question becomes less about immediate replacement and more about long-term continuity.

That is where pipeline comes into focus.

While paralegals are often at the centre of this discussion, they are just one part of a wider group of non-qualified staff within law firms, including legal assistants, apprentices and support roles, who increasingly form a critical part of future talent pipelines.

Looking beyond immediate hiring needs

Hiring will always play a key role in how firms grow. But where hiring is used as the only solution, it can create a reactive cycle. Roles open up, recruitment begins, and pressure builds to fill gaps quickly.

What we are seeing more of now is firms taking a step back and asking a different question. Not just “who do we need now?”, but “who are we developing for the future?”

This becomes particularly important when viewed alongside wider industry trends. Analysis published late last year by BigHand, a leading provider of legal software solutions, highlighted how costly and disruptive ongoing turnover can be for firms, particularly where experienced lawyers are concerned.

Without a clear pipeline, firms risk continually replacing talent rather than building it.

The role non-qualified staff play in building future capability

Non-qualified staff are already embedded in teams. They understand processes, systems and, importantly, how a firm operates day to day. Over time, they also begin to build technical knowledge and, in many cases, early exposure to client work.

For firms, this presents a clear opportunity.

Rather than viewing paralegals and legal assistants purely as support resource, they can form part of a longer-term talent strategy. From our nearly 30-year experience in the legal sector, we know that many are actively working towards qualification and are looking for a pathway to progress.

From a recruitment perspective, we are seeing increasing interest from candidates who want to stay with firms that offer development, rather than move externally to find it.

Understanding the shift in qualification routes

The introduction of the Solicitors Qualifying Examination has changed how many aspiring solicitors approach qualification.

Unlike the previous training contract model, the SQE allows candidates to qualify through a combination of exams and qualifying work experience (QWE), which can be gained across multiple roles, including paralegal positions.

This flexibility has opened up new pathways. It also means firms have more opportunity to support individuals already within their teams as they progress towards qualification.

As outlined in recent guidance on the SQE and alternative qualification routes, this shift is already changing how candidates approach entry into the profession.

At the same time, it introduces new considerations.

Funding, study support and time allocation all become part of the conversation. With SQE assessment costs alone exceeding £4,500, and total qualification costs often significantly higher once preparation courses are included, the question of support, whether financial or practical, is becoming increasingly important.

With changes to funding structures now in effect as of early 2026, conversations around qualification support are becoming more common. Candidates are increasingly weighing up not just the role itself, but the level of support available as they progress towards qualification.

This is also reflected in wider industry initiatives aimed at improving access to the profession. Schemes such as the Law Society Diversity Access Scheme highlight the financial and structural barriers some candidates face when qualifying, reinforcing the importance of clarity around support and development pathways:

What we hear when people leave roles

Because we sit in the middle of the market, we are often having very honest conversations at the point someone decides to move on. These discussions are rarely about a single issue, and they are often more nuanced than salary alone.

Through candidate conversations and insight from our salary survey research and publications, some consistent themes emerge around why people leave roles:

• A lack of clear progression or long-term direction
• Feeling undervalued or overlooked rather than poorly paid
• Workload pressure that feels unsustainable over time
• A disconnect between what was promised and the reality of the role
• Limited flexibility or autonomy as personal circumstances change

This aligns with recent research into junior lawyers leaving firms, which highlights progression, workload and expectations as key drivers behind movement in the market.

These themes do not start at qualified level. They often begin earlier in a candidate’s career, particularly where development pathways are unclear.

How this links to succession and team structure

This is where pipeline connects directly with succession planning.

As experienced lawyers move through the ranks, take on leadership responsibilities or begin to step back, firms need to consider who is coming through ‘behind’ them. That is not just about replacing roles. It is about maintaining continuity, protecting client relationships and ensuring knowledge is transferred effectively.

Without a developed pipeline, firms become more reliant on external hiring at every level. While lateral recruitment will always play a role, over-reliance can make long-term planning more difficult.

A more sustainable approach to growth

Building a pipeline does not mean replacing external hiring. It means complementing it.

Firms still need experienced hires, particularly at mid-senior and senior levels. But where internal development is strong, hiring becomes more strategic. Teams are not built solely through replacement. They are built with progression in mind.

From our perspective, the firms that are thinking most effectively about growth are those that are looking both externally and internally. They are asking how they attract talent, but also how they develop and retain it over time.

Importantly, support does not always need to be purely financial. In conversations we are having with firms, there is growing recognition that practical support, whether through flexibility, structured development, mentoring or protected study time, can play a significant role in helping aspiring solicitors progress and remain engaged long term.

Ultimately, the firms investing in pipeline today are often the ones creating greater stability, continuity and flexibility for the future. The question is whether your current structure supports that progression, or whether there is an opportunity to build more strength from within.

About Clayton Legal

At Clayton Legal, we work closely with law firms across the UK, supporting them with both recruitment and market insight. Through our ongoing conversations with candidates at all stages of their careers, we develop a clear understanding of how professionals enter, progress and move within the legal sector.

Whether you are thinking about building your future pipeline or considering your own route to qualification, our role is to have honest, informed conversations that help you make confident decisions.

If you’d like to talk through what this means for your team or your career, let’s chat.

Clinical negligence has always been a demanding area of practice. Long-running cases, complex medical issues, and high client expectations are part of the landscape. What has become more apparent in recent years, however, is how the nature of clinical negligence roles themselves is evolving.

This is not about sudden change or structural overhaul. It is about a gradual shift in responsibility, exposure and expectation at different levels within teams, and what that means for how firms think about recruitment, supervision and long-term sustainability.

From a hiring perspective, clinical negligence is increasingly less about filling gaps and more about ensuring the right balance of experience across teams.

Looking Back: Complexity Has Become the Constant

Over the past few years, clinical negligence work has continued to trend towards greater complexity. Cases are rarely straightforward, expert evidence is central, and timelines are often extended well beyond initial expectations.

For firms, this has reinforced the importance of sound judgement at every stage of a matter. Decisions made early on around merits, funding and expert strategy can have significant long-term implications, both commercially and reputationally.

As a result, experience has become an even more valuable currency within clinical negligence teams, particularly when it comes to supervising work, managing risk and guiding less experienced colleagues.

Rising Expectations at Junior and Mid-Level

One of the most noticeable shifts has been the level of responsibility placed on junior and mid-level clinical negligence solicitors.

While formal supervision remains essential, firms are often asking individuals earlier in their careers to take on more complex tasks, manage client relationships more directly and engage with expert evidence sooner than they might have done in the past.

This is not necessarily driven by a desire to accelerate progression, but by practical necessity. Senior capacity is finite, and the demands of running complex cases mean work must be delegated carefully but confidently.

From a recruitment perspective, this has changed what firms look for at these levels. Technical grounding remains critical, but so too does resilience, judgement and the ability to handle exposure in a controlled and supported way.

The Weight on Senior Experience

At the same time, senior clinical negligence solicitors are carrying significant responsibility.

They are often responsible not only for their own caseloads, but also for supervising teams, managing expert strategy and overseeing complex, long-running matters.

Many firms rely heavily on a small number of highly experienced individuals to anchor their clinical negligence offering. While this depth of expertise is a strength, it can also create pressure points where capacity is stretched or succession planning is underdeveloped.

This is where recruitment and team planning become closely linked.

Supervision, Risk and Team Balance

Effective supervision is fundamental in clinical negligence, but it is also inherently resource-intensive. Matters often involve complex factual assessment, expert input and sensitive client management, all of which require oversight that goes beyond routine file review.

As expectations rise at junior and mid-level, the quality and availability of supervision becomes even more important. Firms are increasingly conscious of the need to balance delegation with appropriate oversight, ensuring that exposure is managed carefully without limiting development or confidence. Getting this balance right is critical, both for risk management and for retaining talent over the long term.

In practice, this can mean pressure concentrating in a relatively small number of senior roles. Experienced clinicians are frequently relied upon not only for their own caseloads, but also for supervision, decision-making support and escalation points across the team. Where teams lack depth at senior or upper-mid level, that pressure can intensify, making capacity and succession planning key considerations when firms think about recruitment.

What This Means for Hiring in Clinical Negligence

All of this feeds directly into how firms approach recruitment.

Hiring in clinical negligence is rarely about rapid expansion. More often, it is about strengthening teams in a way that supports supervision, spreads exposure and protects quality over the long term.

Firms are increasingly selective, looking not only at experience on paper, but at how individuals approach complex work, manage responsibility and respond to the realities of long-running, high-stakes cases.

There is also greater emphasis on long-term fit. Given the investment required to develop clinical negligence expertise, firms are understandably cautious about recruitment decisions and focused on sustainability rather than short-term fixes.

Looking Ahead

As we move further into 2026, the evolution of clinical negligence roles is likely to continue in this direction.

Experience will remain critical, but so too will the ability to manage exposure, support others and operate confidently within a structured, supervised environment. For firms, the challenge lies in building teams that can absorb complexity without over-reliance on a narrow group of individuals.

From a recruitment perspective, the most effective conversations are those that focus not just on filling roles, but on how teams need to function as a whole.

About Clayton Legal

Clayton Legal is a specialist legal recruitment consultancy with extensive experience supporting clinical negligence teams across the UK.

We work closely with firms to advise on recruitment strategy, team balance and long-term succession planning within clinical negligence, helping practices strengthen capability while managing supervision and risk effectively.

If you would like to discuss how changing expectations within clinical negligence may affect your team, or if you are considering your next hire, please get in touch with our specialist consultants for a confidential conversation.

As we move into 2026, it is clear that law costs is changing. Not because of a single reform or headline-grabbing development, but because of a steady shift in how firms structure teams, value experience and think about risk.

From a recruitment perspective, the past year has been less about sudden spikes in demand and more about a gradual recalibration. Firms are reassessing what they actually need from costs professionals, where pressure sits in their teams, and how exposed they may be if the wrong skills are missing.

Looking back at 2025, a number of themes consistently came up in conversations with firms across litigation practices. These are not predictions, but observable trends that are likely to carry through into 2026.

1. Costs Teams Being Pulled in Earlier

One of the clearest shifts has been the point at which costs professionals are involved.

More firms are bringing costs input forward in the lifecycle of a matter, particularly where fixed recoverable costs or tighter commercial parameters apply. From a hiring perspective, this changes the profile firms look for. There is greater emphasis on individuals who are comfortable advising early, sense-checking assumptions and engaging with fee earners before positions become fixed.

This doesn’t reduce the importance of technical skills though. It increases the value of those who can apply them proactively rather than retrospectively.

2. Greater Emphasis on Commercial Awareness

Technical costs expertise remains non-negotiable, but it is no longer sufficient on its own.

Across 2025, firms increasingly spoke about the need for costs professionals who understand the commercial context of cases. This includes awareness of funding structures, insurer expectations and client sensitivity around predictability and exposure.

From a recruitment standpoint, this has led to more nuanced conversations. Firms are less focused on job titles and more focused on how individuals operate in practice. The ability to communicate clearly, challenge assumptions and support wider decision-making is becoming a consistent differentiator.

3. Fixed Costs Driving Skills, Not Reducing Them

While fixed recoverable costs are not new, their influence on team structures became more apparent through 2025.

Rather than simplifying costs roles, fixed costs have increased the importance of early judgement and accuracy. Firms are therefore cautious about where they take risk in their teams. This has reinforced demand for experienced costs professionals who can operate confidently within fixed frameworks and understand where pressure points lie.

From a hiring perspective, this has not reduced demand. If anything, it has sharpened it, particularly for individuals with experience across different types of work and procedural environments.

4. Capacity and Succession Becoming Visible Risks

Another theme that surfaced more frequently in 2025 was capacity risk.

Many firms rely on a small number of senior costs professionals whose knowledge is deeply embedded. When those individuals are stretched, absent or leave, the impact can be immediate. This has prompted more firms to think about succession, resilience and whether their costs capability is overly concentrated.

In recruitment terms, this often shows up as a desire to strengthen teams quietly rather than expand them visibly. Firms are looking to reduce dependency on individuals without destabilising existing structures.

5. Recruitment Becoming a Risk Decision, Not a Growth One

Perhaps the most important shift is how firms frame costs hiring itself.

In many cases, recruitment in costs is no longer about expansion. It is about safeguarding the business. Firms are thinking carefully about what happens if key expertise is missing, overloaded or misaligned with how the practice now operates.

As a result, hiring decisions are more deliberate. There is greater scrutiny around experience, adaptability and long-term fit. Firms are less willing to compromise on core skills, even if that means longer hiring timelines.

Looking Ahead

Taken together, these trends point to a costs landscape that is becoming more specialised, not less.

The role of costs professionals is evolving in line with wider commercial and risk pressures, and firms are adjusting their expectations accordingly. For costs lawyers, costs draftspeople and wider costs teams, this creates both challenge and opportunity. The challenge lies in rising expectations and broader responsibility. The opportunity lies in the increasing value placed on experience, judgement and adaptability.

From a recruitment perspective, 2026 is likely to be less about volume hiring and more about targeted, risk-aware decisions. Firms that recognise how their costs needs are changing, and plan accordingly, will be better placed to navigate what remains a demanding environment.

About Clayton Legal

Clayton Legal is a specialist legal recruitment consultancy with long-standing expertise across law costs, litigation and dispute resolution.

We work closely with law firms of all sizes to support the recruitment of costs lawyers, costs draftspeople and wider costs professionals, from junior through to senior and leadership level. Our understanding of the costs market is built on long-term relationships with both firms and candidates, rather than short-term hiring trends.

Clayton Legal is also a long-term sponsor of conferences run by the Association of Costs Lawyers, reflecting our ongoing commitment to the costs profession and the people working within it.

If you would like to discuss how changes in the costs landscape may affect your team, or if you are considering your next move within law costs, please get in touch with our specialist team for a confidential conversation.

Artificial intelligence has moved firmly onto the agenda for the legal sector over the past few years. And, by the end of 2025, it was no longer a fringe topic, but a live consideration for many firms reviewing efficiency, risk management and future capability.

For Family and Private Client practices, however, the conversation has been more measured. These are practice areas rooted in trust, discretion and human judgement, where technology must be handled carefully. As a result, AI has been approached with a mix of interest, caution and, in some cases, scepticism.

As 2026 begins, the focus for many firms is not whether AI will transform these areas overnight, but how it may gradually influence ways of working, skills requirements and hiring decisions over time.

Looking Back: AI’s Position in the Legal Sector by the End of 2025

By late 2025, most major legal sector bodies acknowledged that AI tools were being explored across the profession, but adoption remained uneven.

The Law Society has consistently noted that while some firms are trialling AI-supported tools, many are still in early evaluation stages, particularly outside highly commercial or volume-driven practice areas. Guidance published throughout 2024 and 2025 emphasised experimentation, governance and risk awareness rather than wholesale implementation.

Importantly, there is limited evidence of widespread, embedded AI use within Family and Private Client law specifically. This reflects both the bespoke nature of the work and heightened sensitivity around confidentiality and professional judgement.

Where AI Use Is Currently Concentrated

Where AI is being used within Family and Private Client teams, evidence suggests it is largely confined to supportive and administrative functions rather than core legal decision-making.

Examples referenced in professional guidance and sector commentary include assisting with document review, summarising large volumes of correspondence, supporting legal research and helping standardise internal drafting processes. In Private Client work, there is interest in how AI might support efficiencies around estate planning documentation and trust administration workflows, though typically under close supervision.

Crucially, regulators and professional bodies continue to stress that responsibility for advice and outcomes remains firmly with the lawyer, regardless of any technological assistance used.

Concerns and Constraints

Concerns around AI are particularly pronounced in Family and Private Client law.

Confidentiality and data protection are central issues. Family matters often involve highly sensitive personal information, while Private Client work frequently deals with complex financial arrangements and vulnerable individuals. Professional bodies have repeatedly warned firms to ensure robust controls around data handling and third-party tools.

There is also unease about over-reliance on automated outputs in areas requiring nuanced judgement and emotional intelligence. Family law, in particular, relies heavily on empathy, negotiation and trust, qualities that technology cannot replicate.

The regulatory environment remains cautious. While guidance exists, there is no blanket endorsement of AI tools, and firms are expected to carry out thorough due diligence before adoption.

Opportunity Through Careful Use?

Despite these constraints, credible opportunities do appear to exist.

When used appropriately, AI has the potential to reduce administrative burden, improve consistency in routine documentation and free up time for lawyers to focus on client-facing work. This aligns with broader legal sector goals around efficiency and sustainability, particularly in practice areas facing fee pressure and rising client expectations.

The key distinction, emphasised repeatedly by professional bodies, is that AI should support legal professionals rather than replace legal judgement. In Family and Private Client law, this distinction is particularly important.

What This Means for Hiring in 2026

The impact of AI on hiring in Family and Private Client law is likely to be evolutionary rather than disruptive.

There is no evidence to suggest a reduction in demand for qualified lawyers in these areas as a result of AI. Instead, firms are increasingly focused on complementary skills. Strong technical expertise remains essential, but adaptability, sound judgement and confidence working alongside technology are becoming more relevant.

Support roles are also evolving. Paralegals and legal assistants who can work effectively with digital systems and emerging tools can enhance team productivity, but their value remains rooted in legal understanding and process knowledge rather than technology alone.

In recruitment conversations that we continue to have within the sector, AI literacy is more likely to be viewed as an advantage than a requirement, particularly in these people-focused disciplines.

Training, Governance and Trust

One consistent message from sector guidance is the importance of training and governance.

Firms exploring AI tools are encouraged to invest in clear policies, staff education and oversight mechanisms. This is especially important in Family and Private Client teams, where trust in processes and ethical standards is paramount.

From a retention perspective, transparency matters. Lawyers want reassurance that technology is being introduced to support quality and sustainability, not to undermine professional judgement or client relationships.

Looking Ahead

As 2026 unfolds, AI is unlikely to radically reshape Family and Private Client law in the short term. Instead, its influence will likely be gradual, shaped by regulation, professional standards and firm culture.

For hiring managers, the challenge is not to chase technology trends, but to build teams with the judgement, empathy and adaptability required to navigate change responsibly.

AI may become part of the toolkit in time, but people remain at the heart of Family and Private Client law. A key point as the AI conversations continue to dominate businesses this year.

In conversations about growth, hiring is often the most visible lever law firms pull. New roles are approved, recruiters are briefed, and attention turns to bringing talent into the business. But in many of the conversations we are having with firms, it is becoming increasingly clear that growth driven by hiring alone is rarely sustainable.

Where retention is overlooked, firms can find themselves stuck in a cycle of backfilling roles rather than genuinely building capability. Over time, this creates a “leaky bucket” effect, where energy and investment are absorbed by replacing people rather than moving the business forward.

From our perspective as recruiters working closely with both firms and candidates, retention is not a separate HR issue. It is a fundamental part of a firm’s growth strategy.

Hiring without retention limits growth

Most firms do not plan to lose good people. Yet when we look at hiring patterns across the market, many teams are effectively standing still. New hires are made, but headcount does not meaningfully increase. Capacity remains tight, pressure persists, and the same roles reappear on hiring lists year after year.

This pattern is reflected in wider industry insight. Recent analysis of associate attrition across the legal sector highlights how costly and disruptive ongoing turnover can be for firms, particularly where experienced lawyers are concerned.

This is where retention becomes critical. If a firm’s recruitment activity is largely focused on replacing talent that has already left, hiring becomes reactive rather than strategic. Even strong recruitment outcomes can struggle to make a lasting impact if the underlying reasons people leave are not addressed.

What we hear when people leave roles

Because we sit in the middle of the market as it were, we are often having very honest conversations at the very point someone decides to move on. These discussions are rarely about a single issue, and they are often more nuanced than salary alone.

Through candidate conversations and insight from annual salary survey and market insight research, some consistent themes emerge around why people leave roles:

• A lack of clear progression or long-term direction
• Feeling undervalued or overlooked rather than poorly paid
• Workload pressure that feels unsustainable over time
• A disconnect between what was promised and the reality of the role
• Limited flexibility or autonomy as personal circumstances change

This aligns with recent research into lawyers quitting firms, which points to progression, workload and long-term development as key drivers behind movement across the market.

These are not abstract HR concepts. They are commercial risks. When experienced lawyers leave, firms lose knowledge, client relationships and momentum. Replacing that expertise takes time and cost, even in a strong hiring market.

Retention as a strategic advantage

Firms that approach retention proactively tend to ask different questions. Rather than focusing solely on how to attract talent, they spend time understanding what keeps people engaged, motivated and committed.

This thinking is echoed in strategic sector insight from the Law Society, which identifies talent retention as a key priority for firms looking to grow sustainably and plan for the future.

This does not mean trying to retain everyone at all costs. Some movement is healthy, and not every departure is a failure. But there is a clear difference between natural evolution and preventable attrition.

From what we see, firms that retain well often share a few characteristics:

• Transparent conversations about progression and expectations
• Competitive, well-communicated reward structures
• Realistic workload management, particularly for experienced fee earners
• Managers who are engaged, present and willing to listen
• A culture where contribution is recognised, not just output

Importantly, these firms tend to hire more effectively as well. When retention is strong, hiring conversations are calmer, more strategic and more selective.

How recruitment insight supports retention

One of the advantages of working with a specialist recruiter is access to market insight that firms do not always see internally. We are speaking to professionals who are actively comparing roles, weighing up trade-offs and articulating what they really want next.

That insight is valuable even when a firm is not hiring.

By feeding back anonymised themes from candidate conversations, salary data and market movement, we can help firms sense-check their own retention assumptions. In many cases, small adjustments make a meaningful difference, particularly for experienced professionals who may not be actively looking but are open to the right conversation.

Retention strategies informed by real market data are far more effective than those built on assumption.

Shifting the focus from replacement to growth

When retention improves, the dynamic of hiring changes. Instead of recruiting to stand still, firms can recruit to grow. That might mean expanding into a new practice area, strengthening leadership capability or creating genuine succession opportunities.

From our perspective, the most successful firms are those that view hiring and retention as two sides of the same strategy. They understand that keeping talented, skilled professionals is what allows recruitment to support growth rather than simply patch gaps.

The question many firms are now asking is not whether they need to hire, but whether their current approach allows hiring to drive progress rather than recovery.

About Clayton Legal

At Clayton Legal, we work closely with law firms across the UK, supporting them with both recruitment and market insight. Through our ongoing conversations with candidates and hiring managers, and through tools such as our salary survey, we develop a detailed understanding of why people move roles and what truly matters to them.

Whether you are a firm thinking about growth and retention, or a legal professional considering your next step, our role is to have honest, informed conversations that help you make confident decisions for the future.

If you’d like to talk through what this means for your team or your career, let’s chat.

2023 was a busy year for civil justice reforms and it’s more than likely that we’ll continue to see changes this year too as the Ministry of Justice (MoJ) and Civil Justice Council (CJC) continue to update and review key legislation and guidelines.

Taken together, the upcoming and proposed civil justice reforms are designed to make it easier and simpler to resolve civil and commercial litigation and help clear some of the ongoing backlog of small claims and injury cases in the court system.

That’s not to say that the reforms have been uncontroversial.

Let’s explore the timeline of civil justice reforms and potential changes you need to be aware of in 2024:

Guideline Hourly Rates Rise

From January 1^st the Guideline Hourly Rates (GHR) for fee earners have increased in line with inflation according to the Services Producer Price Index. The new hourly rates have risen by around 6.5% and will rise annually in line with the SPI. You can find the new rates here.

Review of the Personal Injury Discount Rate (PIDR)

Following a second call for evidence which ended on 9^th April, another formal review of the PIDR is expected to take place in July 2024 with any changes being announced before the end of January 2025. Potential changes could result in disruption and increased costs.

Fixed Recoverable Costs (FRC) Uprated for Inflation

Previously only used for low-value cases, FRC now apply to most civil litigation claims in England and Wales valued up to £100,000. What’s more, the government has finally confirmed that FRC for low-value clinical negligence claims (valued between £1,001 to £25,000) will come into force in October 2024, six months later than planned. However the changes are not without opposition with The Society of Clinical Injury Lawyers arguing that the FRC proposals are ‘fundamentally flawed’, as they misunderstand the nature of compensation and do not prioritise learning and patient safety.

Further Changes to Pre-Action Protocols

Discussion continues around the issue of digitising pre-action processes. The first part of the Civil Justice Council’s review of pre-action protocols was published in August 2023. The report focused on the benefits of digitisation and recommended several proposals to the MOJ. While there is no timeframe for the publication of the second part of the review it is anticipated that it will focus on reform and creation of specific protocols.

Mediation and Alternative Resolution to become Compulsory

The government has been focused on integrating mediation and other forms of ‘negotiation dispute resolution’ (NDR) into a wide range of legal practice areas for some time. We’ve seen mediation processes begin to be implemented in family law and in small claims cases up to the value of £10,000 over the past year and we can expect to see the same in wider civil and commercial litigation.

Potential Pilots on Cost-Budgeting

Finally, the CJC has recommended that a pilot be undertaken to test different approached to cost budgeting in the next year or so.

How Civil Justice Reforms Could Affect Recruitment

So, what do these current and future civil justice reforms mean for law firms and how will they affect your ongoing recruitment and talent acquisition planning?

In the short term the ongoing backlog of civil court cases in England & Wales combined with the changes to FRC’s and the rise in hourly rates could put off clients with smaller claims. This could mean less work for smaller firms, putting the brakes on hiring. However, one potential upside is an increase in legal talent on the market.

The rise in GHR could also improve early career recruitment, making it easier to snap up young legal talent, if you can create an employer brand that appeals.

In the medium to longer term, the skillsets sought by law firms are expected to evolve. The push towards digitisation, an increase in tech-based roles, and a greater emphasis on mediation will necessitate attracting and retaining candidates with digital literacy, mediation, and Negotiation Dispute Resolution (NDR) experience alongside their legal expertise.

Clayton Legal has over 20 years’ experience helping clients attract and retain legal talent across practice areas that include Property, Personal Injury, Family, Criminal, and Costs law as well as Legal IT and Civil and Commercial Litigation.

If you are building your legal team, we can help. Call us on 01772 259 121 or email us here.

The classic burnout problem has been an ever-present thorn in the side of the aspiring lawyer and, as problematic as it is, has long been seen as the price to pay for a richly – or even moderately – successful career. While the legal profession has been known for its resistance to change at times, let alone change to what was sometimes deemed by previous generations to be a winning formula for career success in the profession, whispers around the detriment of this ‘always on culture’ to personal and professional health have gradually turned into full-blown conversations since the dawn of the post-pandemic era and led to the high demand for flexibility we see in the discourse among legal professionals today. 

 This topic of flexible/remote/hybrid working has been the buzz of the legal space for much of the post-pandemic period, and although initially met with some pushback, most firms have now found themselves having to toe the line, whether that be to meet the expectations of the talent they are looking to hire, keep themselves in contention hiring-wise or keep existing employees happy. Legal professionals, particularly the Gen Z cohort, have been the prime advocates for this change in working practices, largely as a result of the burnout problem prevalent during – and exacerbated by – the pandemic. In an effort to counteract the effect that rising pressures on business have had on employee wellbeing, legal professionals have asked for respite in the form of flexibility – and after some initial resistance, employers now seem to be warming up to it.   

But 4 years down the line, the question has to be asked: Is it all that it’s cracked up to be?   

Flexible working – A double-edged sword? 

Some would argue that the answer to this question is a resounding yes, as the rise of a tech-centric way of working has proven to be key in establishing new, healthier and cheaper ways of working and living in a demanding and economically tumultuous time. The dreaded long commutes to work are a thing of the past for many, as are the headaches that fitting one’s work schedule around pressing personal and care needs brings on a weekly basis. The freedom and balance that such schedule offers cannot and should not be understated, and for over 75% of respondents of our latest Salary Survey report said to be currently uninterested in making a move any time soon, it was found to be their biggest reason for inertia.  

The other side of the argument, however, is that perhaps surprisingly, it is proving to be somewhat problematic. As instrumental as it has been in breathing a new lease of life into legal careers across the industry, it has ended up having quite the opposite effect for some. The rapid progression of technology during and post-pandemic has no doubt brought people more together and more connected than ever, but as this has as much intrapersonal implications as it does interpersonal, it consequently means multiple aspects of an individual’s life also become tethered to one another, blurring the lines between home and work. The near-seamless transition that a flexible way of working provides between these otherwise set boundaries – with the speed and ease of communication that email and digital video technology provide – make connecting with colleagues and employers as effortless and as easy as it is with family, friends and loved ones. Team members can reach one another with a simple Zoom or Teams call and are each only an email or text message away, and suddenly it almost feels like one is expected to be available round the clock. Without the physical barriers that dictate the end of a working day and the start of another, people are finding it harder to compartmentalise work life and personal life and as a result, are as switched on and connected mentally as they are digitally to colleagues and employers even after working hours. The FOMO that it can generate as a result is seriously detrimental. 

 Toby Pochron, employment director at law firm Freeths signals the practicality issue inherent to a flexibility-oriented work life, a rather ironic actuality – considering it was meant to eliminate rather than add to the ‘always-on mentality prominent in work cultures across the industry:

“Workers, for example, are constantly connected to not just friends and family but colleagues and employers through the same devices. The ever-present ability to check emails, for example, is a major problem. Once emails are checked, if “urgent” things are identified, there is a temptation to deal with them immediately, even if that means outside working hours.”  

Does flexible working boost or hinder productivity?

An even more poignant reality to discuss is its impact on productivity, and how, despite the general perception around the degree of autonomy flexible working offers, it can be a driver of burnout through the restrictive way in which it forces some employees to live their work life. A study conducted by the University of Essex and the University of Chicago found an interesting pattern with regard to the productivity levels of employees working in an IT company during the pandemic, noting that although working hours rose in that time – by roughly 30% – including an 18% increase in out-of-hours working, overall productivity did not significantly change. Technology was found to play a key part in setting this pattern, as the sharp rise in meeting hours and email traffic meant there was a greater cost to pay for seamless collaboration and communication, a cost that came in the form of their autonomy –a factor found by the NALP to be one of the biggest drivers of burnout. As one might expect, this naturally leads to the behaviours normally associated with burnout, such as regular working out of hours – to compensate for a perceived lack of professional efficacy, and a resulting chronic exhaustion that only serves to compound the productivity problem and ultimately the business’ bottom line. 

Such issues put significant strain on mental and emotional resources and also make formal and informal working relationships difficult to build or maintain for an employee, which leads to a distinct lack of engagement with and increased distancing from work life – another common sign of burnout. Dr.Christoph Siemroth, one of the researchers involved in the above study, remarked on its impact on general capacity to build interpersonal relationships both in and out of work: “Additional evidence for this view is that employees networked less – they had fewer contacts with colleagues and business units both inside and outside the firm.”  

This has a particularly marked effect on new employees trying to find their feet during onboarding processes and the balancing act of juggling work and personal responsibilities in a new and unconventional work lifestyle. The lack of person-to-person contact and informal interaction (which is often crucial to building relationships with colleagues and a strong sense of stability in the early days of one’s tenure) present in a virtual meeting compared to a physical one, can lead to a disconnect between trainee/manager and employee and make integration an even bigger challenge, exacerbating burnout as a result. Employees already part of the furniture aren’t immune to this intrinsic issue within flexible working either, as the nature of virtual collaboration dictates that working relationships are the focus of any interpersonal interaction made, with any informal talk kept to a minimum to prioritise productivity. 

So, when the evidence points to a clear trend, counterintuitive as it may seem to imply that flexibility can be detrimental to overall professional wellbeing, it is pertinent to ask at this junction: what are the reasons it’s doing more harm than good?  

The work-life balance conundrum

Employers are falling into the all too common trap of defining what work-life balance means for their employees, when one of the most pertinent things about flexible working is the term’s inherent applicability to all lifestyles – whether that be in the form of a fixed hybrid schedule, a malleable working schedule or a fully remote one. Not every employee wants the lines between their work and personal life blurred, while some need the two to be closely linked, in order to allow for a work pattern that best supports their preferred style of working. 

 A study conducted by Gallup to investigate the preferred work styles amongst the U.S. workforce highlights the importance of allowing employees to decide what a healthy flexible working arrangement is for them. When asked what work schedule would be the most ideal out of a choice of a 9-5 job (with a clear divide between work and personal life) and a blend of the two throughout a working day, the results showed that out of all participants, 50% preferred the former (termed splitters) while the other 50 chose the latter (termed blenders). What was even more interesting was that out of a survey of large-company CHROs, they found that HR leaders repeatedly underestimated how much of their workforce wanted to be splitters. 

While the former set of results did vary by work-type, the key takeaway from the research was that employees not working in their preferred ways were more likely to report experiencing burnout, be less engaged and most importantly to hiring managers – on the market for a new job. Making the choice for your workers or team regarding what manner of flexible working suits them best is counterproductive to individual productivity and can cause the aforementioned issues exhibited by individuals struggling with burnout – issues that, out of all the burnout symptoms, have been shown to be among the top 10 that impact health and longevity.  

Your legal team: understanding your ‘splitters’ and ‘blenders’

Your goal therefore as an employer when approaching flexible working should be to understand on what spectrum each member of your workforce lies – whether they lean towards the splitter or the blender type – and devise an informed solution that best addresses their needs. This is especially important where a neurodiverse employee is concerned, as they largely depend on this kind of support and understanding from their employer in order to thrive at their job. The best way to approach doing this is to make it a leadership problem first before an employee one, as due to the systemic nature of the problem of burnout, its root causes must be tackled at the top first, before any resulting effects can be seen on the workforce.   

As such, the onus is on a firm’s leaders to begin by cultivating an environment that prioritises strong relationships and builds autonomy, belonging, competence and individual gratification from work, as this has been shown according to research, to mitigate burnout in workforces. This can and should be done by incorporating this into any programmes undertaken by leadership figures in the firm, and going a step further to make it part of formal coaching, as this helps to make the concepts of risks and consequences of burnout real to leaders, and offers a more bespoke and systemic approach to resolving individual-specific challenges with resolving burnout in one’s team. A core part of this is involving and utilising employee perspectives and experiences, as this will best inform the solutions you intend to craft for your own workforce. 

When this is done, you put the control and autonomy that can otherwise feel out of reach, back into your workers’ hands, thereby enabling them to work in a way that best suits them, and tighten any gaps present in employer-employee/colleague relationships to build the support systems that a workforce needs to keep them afloat should things become difficult to manage individually (which is often the case among lawyers in the industry). And most importantly, you heal that fracture that appears in their self-worth as a result of the sense of professional inadequacy burnout causes, as well as the physical and mental exhaustion it can lead to.   

Perhaps most pertinent to the discussion hiring-wise, is its profound impact on retention efforts – as at the end of the day the simple math is – the less unhappy and burnt-out employees are, the less likely they are to be watching out or actively searching for a new job – an undesirable situation for any employer to be amidst a widespread skills shortage problem. As far as recruitment is concerned, it significantly broadens your reach to otherwise shut-out segments of the legal talent pool unable to find what best suits their needs flexible-working-wise, and keeps you front of mind to the kind of legal professionals your firm may find annoyingly elusive. 

About Clayton Legal  

Clayton Legal has been partnering with law firms across the country since 1999 and has built up an enviable reputation for trust and reliability during that time. We have made over 5,000 placements from Partners to Legal Executives, Solicitors to Paralegals and Legal I.T. personnel to Practice Managers.  

 If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121.  

It’s been nearly two years since no-fault divorce legislation came into effect in England and Wales. Despite the legislation aiming to streamline proceedings for divorcing couples, according to the Law Society the average time for divorce increased to around 38 weeks post-reform, with a significant backlog of custody and family law cases tying up the courts. So, what further family law reforms are on the table, and how will any future changes impact firms working in Family and Private law?

Upcoming Government Family Law Reforms

Following on from no-fault divorce legislation, the government’s primary concern in family law reforms has continued to be with creating processes that reduce conflict in cases – such as improving access to early legal advice, providing vouchers for mediation, co-parenting classes and improving safeguards for victims of domestic violence – with the aim of supporting the wellbeing of children in separating families.

Following the outcome of the Private Family Law Early Resolution Consultation published in January a number of pilot schemes in England and Wales are being extended in advance of a national rollout with the hope that many cases will be resolved before reaching court. There is also an extension of an ongoing pilot scheme allowing journalists to report on family court proceedings designed to increase transparency in the family court system.

What Isn’t Included in the Plans?

Welcome though these changes are, there is still unfinished business when it comes to family law reforms, particularly legislation surrounding financial settlements in divorce cases and the legality of pre and post-nuptial agreements. Not to mention the legal protections afforded for cohabiting couples in the event of relationship breakdown.

Because there is little transparency around these issues, many clients approach legal separation with trepidation. The Law Commission is currently reviewing the laws around financial settlements however many feel that this process is too slow, and that any proposed changes will not go far enough. There have been calls from both Labour and Conservative MPs for the government to speed up reforms around financial settlements, albeit from different perspectives.

Baroness Deech has repeatedly pressed for pre and post-nuptial agreements to be made legal stating that ‘enacting pre-nuptial agreements into law would save cost, make mediation easier and significantly free up the courts.’

On the other side, Shadow Attorney General and MP, Emily Thornberry announced at last year’s Labour Party Conference that her party was committed to cohabitation reform to strengthen the protections available to those living together, particularly those couples where one partner earns significantly more than the other.

The Consequences of Further Family Law Reform for Firms

With the Law Commission currently reviewing the current legislation around financial settlements and the distinct possibility of a Labour government in the near future, it’s possible that we’re going to see continued family law reforms. But what could this mean for law firms, your Private and Family legal teams, and your recruitment strategy?

Putting tougher limits around the splitting of marital assets and reducing the extent to which outcomes are dependent on the discretion of judges could lead to a reduction in the number of large international divorce cases we have seen in the English courts. This may free up the time and resources of the family court system as could the stronger emphasis on mediation, as fewer cases reach court. Those that do make it to court will be easier to litigate and far less drawn out, resulting in lower legal costs for clients but greater competition for high-value cases from legal firms.

For Family and Private Law firms we could see:

• A greater emphasis on providing pre-divorce legal advice and mediation services.
• Smaller teams but with greater skill specialisation (eg. financial expertise, mediation techniques, child welfare etc.)
• A need to widen the soft and non-legal skills available in your team to include media relations, conflict resolution, communication, and empathy.
• Increased provision of training and development around domestic violence, child safeguarding and financial abuse.
• A need to widen the soft and non-legal skills available in your team to include media relations, conflict resolution, communication, and empathy.
• Increased provision of training and development around domestic violence, child safeguarding and financial abuse.
• A need to tap into wider perspectives through Diversity and Inclusion initiatives.

All of which might need you to rethink your talent attraction and retention strategies and target key skills to better support your long-term growth.

Clayton Legal has over 20 years’ experience helping clients attract and retain legal talent across practice areas that include Property, Personal Injury, Family, Criminal, and Costs law as well as Legal IT and Civil and Commercial Litigation.

If you are building your legal team, we can help. Call us on 01772 259 121 or email us here.

With the first month of the new year now in the bag, it is highly probable that those ‘New Year’ resolutions set at the back end of 2023 have already been broken – at least those set on a personal level where exercise or the quitting of bad habits are usually top of those lists.

In this regard, it is estimated that as many as 80% of people fail to keep their resolutions by February, with only a mere 8% seeing them through for the entirety of the year.

A 4000-year Old Tradition

The act of setting goals at the start of a new calendar year is reported to date back to Ancient Babylonians some 4000 years ago where ‘debts were promised to be paid to gods and borrowed objects returned’. And, whilst the new year promises were deeply entwined with religion and mythology, the premise of a ‘new beginning’ is one that has carried through for many thousands of years.

While resolutions are often associated with personal goals, they hold equal importance when it comes to business – especially around setting annual objectives and reflecting on the overall strategy in an ever-changing environment where continual review of the road ahead is crucial.

Most businesses will review their new year plans in quarter four when typically, there is enough information to reflect back on metrics and KPIs for the current year, assess whether or not objectives will be hit, and allow some wiggle room to re-calibrate and focus on ending the year on a high.

Objectives or ‘new year resolutions’ therefore have likely long been set at this juncture – and for those firms set on a growth trajectory, these will likely include executing hiring plans as well as a laser-sharp focus on staff retention.

Are Your Business Resolutions Still on Track?

At the stroke of midnight on 1^st January, and the subsequent return to the office after the festive break, law firms will no doubt have set their sights kickstarting the 2024 objectives with intent. However, as the first quarter unfolds, it appears that some legal practices may be encountering obstacles in adhering to their hiring-focused resolutions.

Even one calendar month down the line, and then as the year progresses, it’s essential for law firms to reassess their hiring objectives, adapt to unforeseen challenges, and remain committed to the path of growth – especially when you consider a recent statistic that 75% of UK businesses are in a state of ‘existence’ or just surviving.

So what areas should firms be focussed on to ensure their well-intentioned goals remain on track?

Streamline (and Standardise) Your Hiring Process:

The aspiration to streamline hiring processes and avoid past mistakes holds promise, but the intricate decision-making within law firms can pose challenges. If you recruit regularly, it is worth looking to standardise processes where possible, albeit not at the detriment to the often-unique experiences of each individual candidate that comes into contact with the firm. An ethical approach to recruitment is recommended here – and is becoming a non-negotiable in the current candidate-led market.

Enhance Diversity Efforts:

Despite the emphasis on diversity and inclusion, some law firms may struggle to make significant progress due to ingrained practices and a lack of comprehensive strategies. Overcoming unconscious biases and fostering an inclusive environment requires continuous effort, which may not be progressing as rapidly as intended. Diversity, Equity, and Inclusion (DEI) are not just buzzwords or an acronym to add to your customer-facing marketing; they are essential components of a successful business strategy of any firm that aims to remain competitive. As the glue that keeps social dynamics within a business and in turn, team competence and efficacy functioning at its highest capacity, it is indispensable to your hiring strategy, whatever your recruitment goals or objectives may be, and when done right, it can be instrumental in keeping your talent attraction and retention efforts on track.

It is perhaps concerning then, that firms are yet to treat it as more than an emerging trend in practice, and some go only as far as paying lip service when professing to make it a central part of their recruitment efforts. If you’re serious about taking your hiring game to the next level in 2024, then this is a great place to start. We look at how to build a DEI strategy that supercharges your recruitment efforts here.

Revisit Your Job Descriptions:

Job descriptions may be overlooked as daily legal tasks take precedence. Busy schedules can result in insufficient attention to crafting comprehensive and appealing job descriptions, making it difficult to attract top-tier talent.

However, as the hiring landscape evolves, legal candidates still rely on engaging, informative, and powerful job descriptions to assess whether or not they are a fit for their career aspirations and professional development. The best job descriptions go beyond skill requirements, offering a glimpse into firm culture and showcasing benefits that matter to the market’s top talent.

As law firms forge ahead with hiring initiatives, the importance of making your voice shine amidst the noise becomes increasingly important. If you want to turn the heads of the right people from the get-go and avoid a ‘square peg in a round hole’ scenario with regard to your hiring efforts, then your job descriptions must be compelling, engaging and effective enough to attract the market’s top talent. Find out more about how to craft a winning job description here.

Harness the Potential of Social Media:

The traditionally conservative legal industry may find it challenging to fully embrace the power of social media. The time and resources required for maintaining an active and engaging social media presence can be overwhelming for firms, leading to a lapse in this resolution, however, love it or loathe it – the fact remains that legal professionals will research the whole digital footprint of a firm as part of their decision-making process.

If you have the core channels set up and active, it’s always worth a holistic review of things like your bio information, and your wider content strategy. What kind of things do you communicate? Do you share information that gives visitors to those platforms a good idea of your working environment and culture? Is it obvious how you celebrate success? Can you utilise the voice of your existing employees to focus on things like career development?  A social media strategy is usually easy to flex and improve as and when you need to, so if that review wasn’t part of your new-year resolution, it’s always worth finding the time to conduct your due-diligence and ensure that your channels are working as hard as they can to put your best foot forward to those in the active talent pools.

Invest in Training and Upskilling:

Despite recognising the importance of investing in staff development, law firms may face budget constraints or a lack of suitable training programs. This can hinder the execution of the resolution to upskill existing staff – something that will no doubt be on the agendas of businesses up and down the country as the much-documented skills shortage becomes a harsh reality.

Similarly, what legal professionals look for in an employer has changed significantly since the pandemic and the value of career fulfillment has become a staple part of the modern legal professional’s priorities when searching for the ideal employer.

The notion of the one-employer-career has changed dramatically in recent years, and it’s not at all uncommon for legal professionals to be left with a lingering sense of stagnation after spending a few years building their skills in their current role, and consequently view the option of jumping ship as the only way to experience real progress in their career.

The resulting high turnover rate is what has brought the idea of Employee Development Plans into focus for law firms, with an aim to ensure ongoing employability through improving the individual’s workplace soft and hard skills, and industry knowledge. A good plan will strive to create a series of actions designed to help the individual develop and grow within the context of their legal career, while also developing their capabilities and meeting the needs of the employer.

Build and Maintain Brand Image:

Building and maintaining a strong brand image demands consistent effort and resources. Law firms may find it challenging to allocate sufficient time and funds to enhance their brand, especially when immediate client needs take precedence.

Candidates believe in what they can see now more than ever, and in an age where information is easily accessible online, maintaining a strong brand and a good reputation is essential for attracting and retaining top legal talent. Prospective candidates will research a firm as much as the firm will investigate the candidates’ qualifications and qualities and should your credibility fall short as an employer you can be filtered out of shortlists before a CV or profile is even read.

A proactive approach is therefore essential in order to positively influence one’s brand and reputation in the market, whether that be by building a workforce that acts as ambassadors that champion the business values, or convincingly demonstrating that your business does indeed walk the walk when it comes to employee satisfaction. Click here to find out more about how you can tap into the potential your employer brand carries and catalyse its growth.

Consider How Flexible You Can Afford to Be:

One might say that the hybrid working drum has been beaten to death ever since its meteoric rise in popularity among legal candidates during the pandemic. It’s hardly a secret to anyone keeping a close eye on the state of play across the industry over the last few years, and most if not all firms competing for the best talent available on the market will be well aware of just how highly sought after flexibility is by the talent pool in their current market.

And yet, this topic of flexibility remains a sticking point with some employers today, and as a result a barrier to rather than a buttress for hiring success. While that is in part due to expected challenges in marrying candidate and business demands, it is also due to the general rigidity legal employers are known to have towards changes to traditional modus operandi in general. When competition for talent is fiercer than ever before, can your firm afford to be flexible when it comes to working arrangements?

Ultimately, the crux of your success in your hiring efforts will come down to how well you can provide the best employee experience better than your competitors (and back it up). If it is indeed a viable option for your business then it should absolutely be part of your recruitment – and retention – strategy.  We take a deeper look at this and much more here.

In Conclusion:

With almost 11 months left of the year, arguably it is still all to play for when it comes to adherence to your annual business objectives. If however, the roadmap to growth has already hit some bumps in the road, especially when it comes to talent attraction, utilising the services of legal recruitment specialists will undoubtedly get those plans back on track with renewed insight about current market conditions and the movement of talent within your region and/or practice area.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.

Following the pandemic businesses across the legal industry have gradually started to find their feet, slowly but surely accepting and adapting to the multitude of changes the post-pandemic market has thrust on our shoulders. Employers have recognised and respected the change in status quo concerning the expectations set out in current client and employee demands and seem to be reworking their hiring strategies accordingly to keep up.

Last year however, it wasn’t quite the year of progress many would’ve envisioned, and while it’s certainly true that finding the right legal talent in today’s market is rarely ever a straightforward task, many will agree that few years have brought more challenges when it came to both the recruitment AND retention of top talent.

According to a report released last year by Vacancysoft and Search, 2023 was a less active year than anticipated for the UK’s top law firms with vacancies down 35.5% year-on-year. And, even as hiring appetite increases as a new year takes hold, according to the Wolters Kluwer ‘Future Ready Lawyer 2023’ Report, recruitment and retention are likely to still be key challenges for the legal industry in the next 3 years, one that legal professionals “are not yet ready to overcome.” A similar concern for the general outlook on recruitment in the coming years was also echoed by the International Bar Association in their IBA legal agenda, listing talent attraction and retention as one of the biggest challenges to businesses in the sector, due to the changing demands and priorities of younger legal professionals, in particular work-life balance and a greater sense of purpose in the work they do on a day-to-day basis.

For any firm intent on growth this year, there is therefore no better time than now to put your recruitment process under the microscope and lay the groundwork needed for it be successful – particularly against a backdrop of continued economic uncertainty and a skills shortage still prevalent in the sector.

Recruitment can be, and often is, a laborious and multi-faceted process, but here are 6 steps to ensure you start on the right path this coming year >>>

1. A Focus on Flexibility

A direct and perhaps one of the biggest consequences of the widely reported skills shortage is the sudden shift of the industry towards a more digital tech-oriented manner of working and the incorporation of such tools into legal practice – something that’s sure to change demand for certain skillsets within the legal profession. What is poignant about this fact however, is how it will actually emphasise the need for soft skills in the near future. With AI technology set to spearhead the streamlining of legal procedures and more work to be commoditised, what will be highly sought after by legal employers skills-wise is the ability to deal with human beings, and the qualities that best serve that purpose.

However, if some of the inflexibility found in firms across the sector continues to persist, the search for talent of this calibre will only get harder. A paper published last year by Harvard Business School and Accenture revealed that a huge number of skilled hidden workers are shut out of employment simply due to the lack of flexibility present among employers today. Law firms risk being oblivious to the reservoir of talent right under their noses if they fail to adapt to the changing demands of legal professionals.

It therefore serves your firm far better to begin looking at how you can better serve the candidates you want working at your firm. Whether this requires a sit-down with your recruitment team to discuss how such accommodations can be made and communicated throughout the hiring process or a talk with your management team to improve existing firm practices to better support its employees, it is a must for any firm seeking to remain attractive to prospective candidates.

2. Update Your Hiring Strategy With a Focus on Candidate Care

As you begin to rework your hiring and firm practices with your candidates in mind, the central theme of empathy should be the thread that runs throughout your hiring process, as this is what virtually all job seekers are looking for at the end of the day.

Show your candidates you have their best interests in mind and are invested in delivering the right level of support at every stage of the application process, by implementing strategies for better candidate care. This could involve simplifying interview processes to enhance accessibility through the option of flexible interview locations or the use of screen readers during assessments. This could be especially ideal if you’re looking to hire remote and hybrid employees.

Remember to implement and establish channels of communication with your candidates throughout the hiring process too. Regular communication is key to a good candidate experience.

3. Refine Your Employer Brand

Your employer brand is what gives your law firm the edge over the competition in your search for legal talent. It’s how you ensure you appeal to candidates with what your firm has to offer, whether that be an excellent salary and benefit options, a sense of purpose, shared values or great career development opportunities.

Despite its recognised importance in any successful hiring endeavour today, many law firms still struggle to utilise it effectively to position themselves in front of their target audience. If you find yourself questioning the efficacy of your brand, then a good starting point will be to define what makes people actually want to work with you. Ask your team members what convinced them to continue with your firm, and what they find most appealing about working there.

• Do you have a supportive leadership team?
• Does your firm offer excellent opportunities for professional development and growth?
• Does it foster an employee-centric culture that eliminates many of the problems legal professionals encounter in the workplace, such as burnout?

Once you know what makes your business unique, the next step is to get it publicised as much as possible.

Don’t forget that existing employees can help here – particularly those that are engaged and are already good advocates for the business and brand.

By giving them a voice to provide prospective candidates with insights into the employee experience, you add much more credibility to your message and get the attention of the right individuals. Use testimonials, success stories and positive feedback to your advantage and make them known on social media as often as possible to expand your reach.

4. Review Your Digital Footprint

Establishing a compelling employer brand is pivotal for attracting top legal talent, but its effectiveness hinges on strategic exposure to the right audience. A strong digital presence is essential for any law firm in the industry today. Presently, approximately 86% of job seekers incorporate social media into their job search, and prospective legal candidates frequently turn to the web for insights into a firm’s culture through reviews.

Ensuring that your website provides an insider’s perspective on your business operations is crucial for the credibility and authenticity of your employer brand. Clearly articulate your values, mission statement, and vision to engage the interest of potential candidates while maintaining a consistent presence across the social channels frequented by your target candidates. Don’t forget to assess and update your appearance on job review boards too.

5. Spark the Interest You Want Through Your Job Descriptions

Your job descriptions are one of the first things potential candidates will examine when deciding whether they want to work with you. With this in mind, it’s important to ensure you’re conveying the right information. Don’t make the mistake of putting off talented legal employees by listing too many unnecessary or “preferred” skills.

Highlight only the characteristics and qualities you know you’re going to need most. At the same time, make sure you’re avoiding any language in your descriptions that may show unintentional bias towards a specific audience.

When writing your descriptions, don’t forget to showcase reasons why your candidates might want to work for you. Draw attention to your unique company culture, your salary package, and even the available training opportunities in place.

More help to ensure these turn the heads of the right people can be found here.

6. Bring in the Experts

When it comes to attracting legal talent, undoubtedly the best tool you can possibly have in your arsenal is the services of an expert in the field – one that takes the time to understand your firm’s business needs, and acts with your best interests at heart, while giving you the support you need at every step of the process. This is what makes the expertise of a legal recruitment partner so invaluable for hirers as not only can they position your business in front of the right legal candidates – a task becoming increasingly harder by the day in today’s market – but they also work with you to build a talent pipeline and ensure your recruitment process remains efficient and effective even when not actively hiring.

Amongst several other benefits that come with such partnerships, perhaps one of the most beneficial is that the longer you work with them, the better they can understand the needs of your firm, and the better the fit and quality of candidates they can find for your business as a result.

At Clayton Legal, we work with law firms such as yours to make this a reality, no matter the staffing requirement asked of us, and are committed to adding real value to the businesses that partner with us for their hiring needs. Our team make it their mission to ensure you get nothing less than the support and the talent you need to make your recruitment endeavours successful – and are on hand to provide guidance throughout the process wherever necessary.

If you are currently weighing up your options and feel that your hiring efforts could do with a little extra help from a recruitment expert then there is no better time than now to get in touch with our team for an informal chat about how we could help. Give us a ring on 01772 259 121 today or contact us here.

About Clayton Legal

Clayton Legal has been partnering with law firms across the country since 1999 and during that time has built up an enviable reputation for trust and reliability. We have made over 5,000 placements from partners to legal executives, solicitors to paralegals and legal IT personnel to practice managers.

If you are building your legal team or looking for your next career move, we can help. Call us on 01772 259 121 or email us here.